HOUSING SECTOR

Ability Housing Association Performance Index

An evidence-led view of how Ability Housing Association performs for residents.

COMING SOON
Housing Sector Performance Index
ABOUT THE LANDLORD

About Ability Housing Association

Ability Housing Association is a charitable housing association providing accessible housing, care and support services across London and the South East. Its services support people with physical disabilities, learning disabilities and mental health needs to live more independently. Its housing includes accessible rented homes, supported accommodation and a small number of shared ownership homes.

Landlord type Non-profit charitable housing association; company limited by guarantee
Registration Regulator of Social Housing: LH2174
Company and charity Company number 01261380; registered charity 271547
Homes owned 649 properties reported as owned and managed in the association’s 2024/25 Annual Report
Homes managed The same 649-property portfolio. The report does not provide a separate breakdown of properties managed for other owners; these figures must not be added together.
Operating area London and the South East, across 31 local authority areas
Regulatory status Registered with the RSH. Small landlords with fewer than 1,000 homes do not receive C/G/V grades. No provider-specific regulatory judgement was located in checks on 30 October 2026.
LEADERSHIP

Senior leadership

Chief Executive Jeff Skipp
Director of Finance and Company Secretary Marcus Andrews
Director of Operations — Housing Stephanie Wood
Director of Care and Support Lauren Green
Head of HR Lucy Whittaker
Head of Property and Assets Ian Harper
Finance Manager Sarah Jackson
Chair Mandy Dunstan
RESIDENT INFORMATION

Contact Ability Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
0808 164 7474 Freephone number for general enquiries and assistance.
Email
contact@ability-housing.co.uk
Repairs and maintenance
Report a repair online For help completing the form, call 0808 164 7474. Ability also provides repairs hotline details in residents’ Tenants’ Welcome Packs.
Repair responsibilities and emergencies
Read the repairs handbook The handbook explains emergency repair categories and response times. Use the repairs contact details supplied in your Tenants’ Welcome Pack.
Complaints and feedback
Make a complaint or give feedback You can also contact your Housing Services Officer or Support Worker. complaints@ability-housing.co.uk
Contact options
Visit the contact page
Registered office
Ability Housing Association
The Coach House
Gresham Road
Staines
Middlesex
TW18 2AE
Reports and publications
Annual reports and resident publications
Official website
ability-housing.co.uk
HOUSING SECTOR REPORTING

Latest on Ability Housing Association

Housing Sector reporting and analysis relating to Ability Housing Association.

HOUSING SECTOR REPORTING

Ability Housing Association reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON
View all Ability Housing Association stories →

Are you a Ability Housing Association resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.

Share your story with Housing Sector →