HOUSING SECTOR

Action Housing and Support Performance Index

An evidence-led view of how Action Housing and Support performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Action Housing and Support

Action Housing and Support is a charitable housing provider based in Rotherham. It provides accommodation, tenancy support and related services for people experiencing homelessness or needing help to maintain independent living. Its work includes support for young people, care leavers, domestic abuse survivors and people with mental health or substance misuse needs.

Landlord type Non-profit charitable housing provider; company limited by guarantee
Registration Action Housing and Support Limited — Regulator of Social Housing: 4660
Company and charity Company number 01548338; registered charity 511265
Homes owned A separate owned-only total is not disclosed in the accommodation table of the 2025/26 accounts.
Homes managed 429 accommodation units owned and managed combined at 31 March 2026: 177 social housing units and 252 non-social housing units. This is a combined portfolio figure, not additional stock managed for other owners.
Operating area South Yorkshire, Derbyshire and Nottinghamshire, including Sheffield, Rotherham, Chesterfield, Derby and Mansfield
Regulatory status Registered with the RSH. Small landlords with fewer than 1,000 homes do not receive C/G/V grades. No provider-specific regulatory judgement was located in checks on 30 October 2026.
LEADERSHIP

Senior leadership

Chief Executive Neil Fish
Head of Property and Development Mark Field
Company Secretary Charlotte Griffin
Chair Paul Baylis
Vice-Chair Shaun Watson
Trustee Stuart Otten
Trustee Hilary Claire Frazer
Trustee Denise Kriens
RESIDENT INFORMATION

Contact Action Housing and Support

Official routes for residents to contact their landlord, report repairs, access support and make complaints.

Customer enquiries
03000 230 800
Email
info@actionorg.uk
Repairs and maintenance
03000 230 720 Maintenance department: Monday to Thursday, 8am–5pm; Friday, 8am–4pm. Repairs information and reporting
Online repairs account
Report and track a repair through Fixflo Contact the maintenance department if you need an invitation to set up your account.
Out-of-hours emergency repairs
03000 230 799 For urgent repairs outside office hours. The team will assess the issue and arrange the appropriate response.
Complaints and feedback
Complaints information and contact options You can also complain by telephone or email. complaints@actionorg.uk
Housing and support referrals
Services, eligibility and referral information For referral enquiries: referrals@actionorg.uk
Contact options
Visit the contact page The online enquiry form is not monitored during evenings and weekends.
Registered office
Action Housing and Support Limited
6 Genesis Business Park
Sheffield Road
Rotherham
South Yorkshire
S60 1DX
Official website
actionorg.uk
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to Action Housing and Support.

HOUSING SECTOR REPORTING

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