HOUSING SECTOR

Advance Housing and Support Performance Index

An evidence-led view of how Advance Housing and Support performs for residents.

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ABOUT THE LANDLORD

About Advance Housing and Support

Advance provides specialist housing and support for people with disabilities and mental health conditions. Its services include supported rented housing, shared ownership and support to help people live independently in their communities.

Landlord type Non-profit housing association providing specialist housing and support

Registration Advance Housing and Support Limited — Regulator of Social Housing: LH0280

Society number 21143R — registered society under the Co-operative and Community Benefit Societies Act 2014

Homes owned 2,311 accommodation units at 31 March 2026, including supported housing, shared ownership and residential care accommodation

Homes managed 54 units managed for other owners: 51 social housing and 3 non-social housing units. Total owned and/or managed: 2,365 units at 31 March 2026. The accounts separately identify 70 owned supported housing units managed by other bodies.

Operating area Midlands, London, South East and South West England

Regulatory status G1 governance, V2 financial viability and C2 consumer — RSH judgement published 24 June 2026

LEADERSHIP

Senior leadership and board

Chief Executive Julie Layton

Executive Director of Housing Lucy Sivasundram

Executive Director of People and Change Sarah Toye

Executive Director of Support Ryan Brummitt

Executive Director of Finance and Technology Kayleigh Sterland-Smith

Chair of the Board Jonathan Higgs

Chair, People and Culture Committee Martin Barrow-Starkey

Chair, Service Quality Committee; Board Complaints Lead Shaun Carr

Chair, Audit and Risk Committee Jane Harrison

Board Member Nigel Hills

Board Member Rajan Sharma

Board Member Rob Tovey

Board Member Paul Newman

RESIDENT INFORMATION

Contact Advance Housing and Support

Official contact routes for residents, shared owners and people using Advance's support services.

Customer enquiries

0333 012 4307 Monday–Friday, 8.30am–4.30pm.

Email

customer.services@advanceuk.org

Repairs and maintenance

Repairs reporting and tenant information Online forms to report a new repair or follow up an existing repair. Repairs can also be reported through MyAdvance or by calling customer services.

Out-of-hours emergency repairs

0333 012 4307 The same number provides access to the out-of-hours service during evenings and weekends.

MyAdvance account

MyAdvance information and user guide Manage tenancy details, check rent statements, make payments and report repairs.

Complaints and feedback

Comments, compliments and complaints

Contact options

Visit the contact page

Reports and accounts

Annual reports, financial statements and strategies

Registered office

Advance Housing and Support Limited
2 Witan Way
Witney
Oxfordshire
OX28 6FH

Official website

www.advanceuk.org

HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to Advance Housing and Support.

HOUSING SECTOR REPORTING

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