HOUSING SECTOR

Arches Housing Performance Index

An evidence-led view of how Arches Housing performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Arches Housing

Arches Housing is an independent housing association based in Sheffield. Established in 1975, it provides social and affordable rented homes, supported housing and shared ownership across South Yorkshire and North Derbyshire. Its work has roots in meeting the housing needs of Black and minority ethnic communities.

Landlord type Independent, non-profit housing association with a Black and minority ethnic housing heritage
Registration Arches Housing Limited — Regulator of Social Housing: LH0884
Society number 21451R — registered society and exempt charity
Homes owned 1,379 homes owned and managed at 31 March 2026, including 135 shared ownership homes and 44 supported housing units
Homes managed The 1,379 total is the owned-and-managed portfolio. No separate additional stock managed for other owners is identified in the accounts stock table.
Operating area Sheffield, Rotherham, Chesterfield and North East Derbyshire
Regulatory status G1 governance and V1 financial viability — RSH judgement published 26 November 2025. Consumer standards not yet assessed in that judgement.
LEADERSHIP

Senior leadership and board

Chief Executive and Company Secretary John Hudson
Director of Operations Kat Allott-Stevens
Assistant Director of Finance and Corporate Services Will Doole
Chair Alan Long
Vice Chair; Chair, Audit and Risk Assurance Committee Lisa Bradley
Chair, Investment Committee Martyn Broadest
Chair, Customer, People and Governance Committee; Member Responsible for Complaints Tracy Watterson
Board Member Ahmina Akhtar
Board Member Adam Collin
Board Member Steve Feast
Board Member Mahara Haque
Board Member Tom Hodgson
Board Member Sarah Vause
Board Member Suzanne Williamson
RESIDENT INFORMATION

Contact Arches Housing

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
0114 228 8100 Monday, Tuesday, Thursday and Friday, 9am–5pm; Wednesday, 12.30pm–5pm.
Housing and rent enquiries
info@archeshousing.org.uk
Repairs and maintenance
repairs@archeshousing.org.uk Repairs information and reporting Repairs can also be reported by telephone or through the customer portal.
Out-of-hours emergency repairs
0114 228 8100 Call the usual office number and follow the instructions when the office is closed.
Customer portal
Access the Arches customer portal
Complaints and compliments
Complaints information and contact options
Contact form
Contact Arches online
Reports and accounts
Annual accounts and financial statements
Annual reporting
Annual reports to tenants
Registered office
Arches Housing Limited
122 Burngreave Road
Burngreave
Sheffield
S3 9DE
Official website
www.archeshousing.org.uk
HOUSING SECTOR REPORTING

Latest on Arches Housing

Housing Sector reporting and analysis relating to Arches Housing.

HOUSING SECTOR REPORTING

Arches Housing reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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