HOUSING SECTOR

Ashley Community & Housing Performance Index

An evidence-led view of how Ashley Community & Housing performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Ashley Community & Housing

Ashley Community & Housing, known as ACH, provides housing and support for refugees and migrants. Founded in Bristol in 2008, it combines supported accommodation with training, employment and integration services across the West of England and West Midlands.

Landlord typeNon-profit housing association and social enterprise supporting refugees and migrants
RegistrationAshley Community & Housing (ACH) Limited — Regulator of Social Housing: 4716
Society number9839 — registered society with charitable rules; converted from a company limited by guarantee in August 2026
Homes owned20 emergency bedspaces and 4 general housing units at 31 March 2026
Homes managed770 supported bedspaces in accommodation not owned by ACH, plus 58 self-contained general needs units. Total reported stock: 852 bedspaces and housing units, including owned accommodation, at 31 March 2026.
Operating areaWest of England and West Midlands, including Bristol, Birmingham, Coventry, Wolverhampton and Solihull
Regulatory statusRegistered provider of social housing
LEADERSHIP

Senior leadership and board

Chief Executive; Executive Director to the BoardFuad Mahamed
Director of FinanceRafik Ghumra
Director of Operations; Consumer Standards LeadOliver Johnston
Head of Business DevelopmentTom Dixon
Head of Housing & SupportEllie Gooch
People & Culture ManagerFarzana Muquit
Governance, Compliance & Quality ManagerKam Salhan
IT ManagerAhmed Amin
Operations ManagerNevinder Ram
ChairOona Goldsworthy
Non-Executive Director; Chair, People, Culture & Governance CommitteeHelen Pennack
Non-Executive DirectorJehangir Malik OBE
Non-Executive DirectorAmitoj “Ami” Singh
Non-Executive Director; Board Safeguarding LeadPatricia “Patty” Miranda
Non-Executive DirectorPrask Sutton
Non-Executive DirectorSally Higham
Non-Executive DirectorNick A. Houghton-Brown
Non-Executive DirectorMuseji A Takolia CBE
Non-Executive DirectorPeter Dean
Independent Committee MemberNathan Anscombe
Independent Committee MemberMika Abdullayeva
RESIDENT INFORMATION

Contact Ashley Community & Housing

Official local contacts for housing enquiries, repairs, emergencies and complaints.

Bristol enquiries and repairs
0117 954 0433Out-of-hours emergencies07311 543354
Birmingham enquiries and repairs
0121 565 3384Out-of-hours emergencies07958 297748
Coventry enquiries and repairs
024 7531 2470Out-of-hours emergencies07415 793290
Wolverhampton housing and repairs
01902 429163Out-of-hours emergencies07377 999215Support team01902 425751
Office hours
Monday–Friday, 9am–5pm. Use the relevant local emergency number outside office hours.
General enquiries
info@ach.org.uk
Report a repair
Online repair reporting and local contact details
Complaints and feedback
Complaint information and online formComplaints can also be raised with your local office by telephone, email, in person or in writing.
Contact form and offices
Contact ACH online or find your local office
Tenant information
Tenant services, policies and information
Reports and accounts
Annual reports, accounts and access to information
Registered office
Ashley Community & Housing (ACH) Limited
2nd Floor, Eden House
Eastgate Office Park
Eastgate Road
Bristol
BS5 6XX
Official website
ach.org.uk
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