HOUSING SECTOR

BCHA Performance Index

An evidence-led view of how BCHA performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About BCHA

BCHA is a charitable housing association founded in Bournemouth in 1968. It provides housing, support and learning services across the South West and southern England, working with people experiencing homelessness, housing need and social exclusion. Its services include general needs and supported housing, mental health support, domestic abuse services and opportunities to develop skills and find work.

Landlord typeCharitable housing association providing housing, support and learning services
Registered nameBournemouth Churches Housing Association Limited
RegistrationRegulator of Social Housing: LH0155 — registered society number 18497R
Accommodation portfolio1,430 units owned, leased or managed at 31 March 2026, according to the annual financial statements
Operating areaBournemouth, Christchurch and Poole, wider Dorset, Devon including Plymouth and Exeter, Somerset and Wiltshire
Regulatory statusC2 for consumer standards, G1 for governance and V2 for financial viability — judgement published 24 September 2025
LEADERSHIP

Senior leadership and board

Chief Executive OfficerLorraine Mealings
Director of FinanceSimon Haskell
Director of SupportNicola Greenfield
Director of HomeChris George
Head of Governance and Company SecretaryPhilip Baker
ChairChris Nicholson
Vice ChairAasia Nisar
Board Member; Safeguarding and EDI ChampionCeri Connor
Board Member; Health and Safety ChampionPeter Edy
Board MemberRichard Knott
Board MemberHannah Lee
Board MemberGraham Oliver
Board MemberJulie Porter
Board MemberSuzanne Rastrick
Board MemberAsa Stevens
Chair of Finance & Treasury CommitteeIan White
RESIDENT INFORMATION

Contact BCHA

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer services
01202 410500
Repairs and maintenance
01202 410500
repairs@bcha.org.uk Emails and online forms are monitored Monday–Friday, 9am–5pm. Report a repair and view repair guidance
Emergency repairs — 24 hours
01202 410500 The telephone line operates 24 hours a day, seven days a week. Phone to report an emergency repair.
Complaints and feedback
Make a complaint online and read the complaints process You can also complain by telephone, in writing or through a member of staff.
Resident housing information
BCHA Home — housing and tenancy information
Customer involvement
Get involved and have your say
Health and safety concerns
01202 410500 Contact Customer Services to reach BCHA’s Health and Safety Lead.
Reports and accounts
Financial statements, impact reports and tenant satisfaction measures
Registered office
BCHA
The Factory
14 Alder Hills
Poole
BH12 4AS
Official website
www.bcha.org.uk
HOUSING SECTOR REPORTING

Latest on BCHA

Housing Sector reporting and analysis relating to BCHA.

HOUSING SECTOR REPORTING

BCHA reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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