HOUSING SECTOR

Be One Homes Performance Index

An evidence-led view of how Be One Homes performs for residents.

COMING SOON
Housing Sector Performance Index
ABOUT THE LANDLORD

About Be One Homes

Be One Homes, formerly Bolton at Home, is a not-for-profit housing association based in Bolton, Greater Manchester. The organisation adopted its new name on 1 April 2026, following the merger with Arcon Housing Association in March 2024. It provides social and affordable housing, repairs, neighbourhood management, regeneration and resident support services across Bolton and other areas of the North West.

Landlord type Not-for-profit registered housing provider
RSH registration 4568 — formerly Bolton at Home Limited
Homes owned 19,050 homes — RSH 2025 statistical data return, under the former name.
Homes managed Around 19,000 homes — Be One Homes, corporate website, October 2026. Exact managed-only total being verified.
Operating area Greater Manchester and the North West, principally Bolton
LEADERSHIP

Senior leadership

Group Chief Executive Noel Sharpe
Board Chair Mark Wilkinson
Board Member Responsible for Complaints Sharon Hanbury
RESIDENT INFORMATION

Contact Be One Homes

Official resident contact routes for tenancy enquiries, repairs, complaints and support.

Telephone
01204 328000 Monday to Friday, 8am–5.30pm. Emergency repairs can be reported by phone outside normal hours.
Official website
Visit Be One Homes
Contact and enquiries
Contact Be One Homes Online enquiry forms, telephone contact, live chat and office information.
Repairs
Report a repair Routine repairs can be reported using the official website or by phone. All emergency repairs must be reported by telephone or in person.
Complaints
Complaints, compliments and suggestions Two-stage complaints process. Stage 1 responses are normally due within 10 working days of acknowledgement, and Stage 2 within 20 working days. Residents can contact the Housing Ombudsman.
Complaints email
customer.care@beonehomes.com
Postal address
Be One Homes
98 Waters Meeting Road
Bolton
BL1 8SW
HOUSING SECTOR REPORTING

Latest on Be One Homes

Housing Sector reporting and analysis relating to Be One Homes, formerly Bolton at Home.

Be One Homes reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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View previous Bolton at Home coverage →

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