HOUSING SECTOR

Bedford Citizens Housing Association Performance Index

An evidence-led view of how Bedford Citizens Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Bedford Citizens Housing Association

Bedford Citizens Housing Association, known as BCHA, is an independent housing and care provider established in 1957. It provides general needs and sheltered housing, extra care housing at Oak Way House, and residential and respite care at Bedford Charter House. Its services focus on supporting local residents, particularly older people, in Bedford.

Landlord typeIndependent, non-profit housing association and care provider
RegistrationBedford Citizens Housing Association Limited — Regulator of Social Housing: LH1649
Society number14845R — registered society and exempt charity
Homes owned238 social housing units/bedspaces at 31 March 2025, according to the RSH stock return. The 2025/26 annual report separately lists 166 rented homes; Bedford Charter House provides up to 72 residential care places.
Homes managedNo homes managed for other owners were reported in the 2025 RSH stock return.
Operating areaBedford, Bedfordshire
Regulatory statusRegistered provider of social housing; care services are also regulated by the Care Quality Commission
LEADERSHIP

Senior leadership

Chief ExecutiveMarie Taylor
Head of Business SupportGareth Tindall
Head of FinanceMartin Hymers
Head of Care ServicesRebecca Reason
RESIDENT INFORMATION

Contact Bedford Citizens Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
01234 321400Monday–Thursday, 9am–5pm; Friday, 9am–4.30pm. Offices are closed on bank holidays.
Email
enquiries@bchal.org
Repairs and maintenance
01234 321400Report urgent repairs by telephone. Non-urgent repairs can also be reported by email.enquiries@bchal.org
Complaints and feedback
Complaints process and contact optionsComplaints can be made by telephone, email, post or in person to a BCHA employee.
Contact BCHA
Contact information and enquiries
Housing and care options
Sheltered housing
Extra care housing
Residential care at Bedford Charter House
Annual reports and publications
Annual reports, newsletters and corporate publications
Leadership and governance
About BCHA and its senior team
Registered office
Bedford Citizens Housing Association Limited
Bedford Charter House
1B Kimbolton Road
Bedford
MK40 2PU
Official website
bchal.org
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to Bedford Citizens Housing Association.

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Bedford Citizens Housing Association reporting

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