HOUSING SECTOR

Birmingham Civic Housing Association Performance Index

An evidence-led view of how Birmingham Civic Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Birmingham Civic Housing Association

Birmingham Civic Housing Association is an independent charitable housing association providing affordable general needs homes in Birmingham. Established in 1967 to acquire and improve older inner-city housing, it owns and manages mainly Victorian and Edwardian terraced houses, including properties converted into flats.

Landlord typeIndependent charitable housing association providing affordable general needs homes
RegistrationBirmingham Civic Housing Association Limited — Regulator of Social Housing: L1389
Society number18430R — charitable Community Benefit Society and exempt charity
Homes owned and managed217 homes, as stated on the association’s website
Operating areaBirmingham, mainly Aston, Handsworth and Lozells, with homes in Sparkbrook, Bordesley Green, Weoley Castle and Winson Green
Regulatory statusRegistered provider of social housing
LEADERSHIP

Senior leadership and board

Chief Executive and SecretaryHelen Marson
Housing ManagerPaul Lovell
Housing & Rent ManagerSharon Lennard
Building SurveyorMark Humphries
ChairDamaris Kanco-Hammond
Vice ChairEden Bailey
Chair of Audit CommitteeGary Turton
TrusteeTony Nash
TrusteeClive Biddlestone
TrusteeKelly Susanne Grealis
TrusteeJean-Luc Oliveira-Priez
AdvisorIan Stokes
RESIDENT INFORMATION

Contact Birmingham Civic Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

General enquiries
0121 382 5105
bcha@bcivic.co.uk
Office hours
Tuesday, Wednesday and Thursday, 9am–3.30pm. Urgent voicemail messages are monitored outside normal office hours.
General repairs — 24 hours
0121 718 7214 Report repairs directly to Laker BMS. This number operates 24 hours a day, including weekends and bank holidays.
Boiler and gas appliance repairs — 24 hours
0345 257 0830 Report boiler and gas appliance repairs directly to Status Heating. This number operates 24 hours a day, including weekends and bank holidays.
Repair reporting guidance
How to report a repair
Tenant account
Log in to your tenant account
Complaints and feedback
Compliments, complaints and comments
Contact form
Contact Birmingham Civic online
Reports and accounts
Reports, publications and financial statements
Office address
Birmingham Civic Housing Association
230–234 Wheelwright Road
Erdington
Birmingham
West Midlands
B24 8EH
Official website
bcivic.co.uk
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