HOUSING SECTOR

Black Country Housing Group Performance Index

An evidence-led view of how Black Country Housing Group performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Black Country Housing Group

Black Country Housing Group provides affordable homes, retirement living, supported living and residential care across the Black Country and Birmingham. Founded in 1974, it also supports local people through employment, training and community services. Its in-house Homeforce team delivers repairs and property maintenance.

Landlord typeNon-profit housing association and exempt charity
RegistrationBlack Country Housing Group Limited — Regulator of Social Housing: L1668
Society number21157R — registered society
Social housing2,135 social homes owned and managed at 31 March 2026
Total housing stock2,278 at 31 March 2026, including 66 residential care places, 51 properties owned but managed by others, and 26 leaseholder homes
Operating areaThe Black Country and Birmingham, West Midlands
Regulatory statusG1 for governance and V1 for financial viability — judgement published 26 November 2025
LEADERSHIP

Senior leadership and board

Chief Executive and Executive Board MemberAdrian Eggington
Director of ResourcesKaye Coulthard
Director of People and CultureSarah Farnell
Director of Customer ServicesSarah Woolley
ChairSinéad Butters MBE
Chair of Group Audit CommitteeNick Simkins
Board MemberGareth Price
Board MemberKevin Davis DL
Board MemberSusan Brooksbank-Taylor
Board MemberHelen Scarrett
Board MemberMike Lawton
Board MemberSara Beamand
RESIDENT INFORMATION

Contact Black Country Housing Group

Official routes for residents to contact their landlord, report repairs and make complaints.

General enquiries
0121 561 1969
info@bchg.co.uk
Repairs and maintenance
0300 555 0302 Black Country Homeforce — routine repair calls, 8am–5pm. Gas and central heating repairs use the same number. homeforcejobs@bchg.co.uk
Repair reporting and guidance
Emergency repairs — 24 hours
0300 555 0302 Emergency repairs can be reported 24 hours a day, seven days a week. Call for emergencies rather than reporting them online or by email.
Online repairs
Report a non-urgent repair online A separate repairs account is required.
BCHG Online
Access your resident account Manage rent, contact your housing team, make service requests and submit complaints.
Your tenancy and housing team
0121 561 7934
CRM@bchg.co.uk
Find your Customer Relations Manager
Complaints and feedback
feedback@bchg.co.uk
Complaints policy, reports and self-assessment
Supported living
0121 561 7933
care@bchg.co.uk
Employment, training and community support
0121 289 3962
socialbusiness@bchg.co.uk
Contact form and service contacts
Contact BCHG online
Reports and accounts
Financial statements, resident reports and policies
Head office
Black Country Housing Group
134 High Street
Blackheath
West Midlands
B65 0EE Open for visits Monday–Thursday, 9am–5pm. The head office is closed on Fridays.
Official website
www.bchg.co.uk
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