The Chartered Institute of Housing - Time to Turn Off the Life Support?

As a tenant in a shared ownership property, I've heard the phrase "Chartered Institute of Housing" mentioned almost victoriously. Yet, I've seen very little tangible evidence of their results. As someone who's been blocked by them (and we have internal emails to prove it), I'm bound to have a bitter taste in my mouth. However, let's keep it unemotional and focus on the results derived from the costs spent.