HOUSING SECTOR

Brighter Futures Housing Association Performance Index

An evidence-led view of how Brighter Futures Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Brighter Futures Housing Association

Brighter Futures Housing Association provides housing and support for people experiencing homelessness and other complex needs. Established in Stoke-on-Trent in 1974, it offers homelessness accommodation, supported housing, community outreach and help to sustain a tenancy, including services for women and people with learning disabilities.

Landlord typeNon-profit housing association and provider of supported accommodation
RegistrationBrighter Futures Housing Association Limited — Regulator of Social Housing: H4315
Society number21244R — registered society
Social homes owned192 at 31 March 2025, according to the Regulator of Social Housing’s Statistical Data Return
Operating areaBased in Stoke-on-Trent, with housing and support services in North Staffordshire and Walsall
Housing and supportHomelessness accommodation, supported housing, tenancy sustainment and community outreach
Regulatory statusRegistered provider of social housing
LEADERSHIP

Senior leadership and board

Chief ExecutiveMaxine Bradbourn
Executive Director and Deputy Chief ExecutiveDaniel Baker
Interim Director of FinanceSas Nathar
Head of Assets and ComplianceMatthew Addis
Head of Housing and HomelessnessEmma Bailey
Housing Service LeadAnna Mathar
Property Services LeadJordan Abbotts
Customer Experience LeadToby Langton
ChairSimon Wilson
Vice ChairMark Pearson
Chair of Audit and Risk Committee; Honorary TreasurerMike Jolly
Chair of Nominations and Remuneration CommitteeBen Widdowson
Board MemberHazel O’Halloran
Board MemberHalisha Kaur
Board MemberCarl Bridge
Board MemberMannie Ketley
Board MemberKatie Finch
Board MemberVictoria Robb
Board MemberAnn-Marie Spencer
RESIDENT INFORMATION

Contact Brighter Futures Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer services
01782 406000
customerservices@brighter-futures.org.uk
Repairs and maintenance
01782 406000 Report repairs through Customer Services or your Housing Sustainment Worker. Repair reporting and emergency repair guidance
Complaints
01782 406000
complaints@brighter-futures.org.uk
Complaints process, reports and accessible guidance
Contact form
Contact Brighter Futures online
Rough sleeper outreach — 24 hours
0800 970 2304 Report someone sleeping rough in Stoke-on-Trent or Newcastle-under-Lyme. The freephone line operates 24 hours a day, 365 days a year.
Resident policies
Policies, complaints and compensation information
Customer involvement
Customer engagement and involvement
Reports and performance
Annual reports, accounts and performance information
Registered office
Brighter Futures Housing Association Limited
Three Counties House
Festival Way
Stoke-on-Trent
ST1 5PX
Official website
brighter-futures.org.uk
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