HOUSING SECTOR

Brighter Places Performance Index

An evidence-led view of how Brighter Places performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Brighter Places

Brighter Places is a charitable housing association providing affordable homes in Bristol and surrounding areas. Formed in 2021 through the merger of United Communities and Solon South West, it provides rented homes, supported housing, homes for older people and shared ownership, alongside housing management, repairs and resident support.

Landlord typeExempt charitable housing association
RegistrationBrighter Places — Regulator of Social Housing: L3758
Society number25495R — registered society
Social homes owned3,312 at 31 March 2026
Other stock and managementThe accounts also list 26 non-social units and 102 units managed for others, giving a total owned and managed portfolio of 3,440 at 31 March 2026.
Operating areaBristol and surrounding areas in the South West
Regulatory statusC2 for consumer standards, G1 for governance and V2 for financial viability — judgement published 30 September 2026
LEADERSHIP

Senior leadership and board

Chief Executive Officer and Board MemberAnna Klimczak
Finance Director and Company SecretaryGrant Giles
People DirectorDan Seabrook
Customer Services DirectorJennifer Griffiths
Interim Chair of the BoardSarah Talbot Williams
Chair of Customer Experience CommitteeFiona Lester
Interim Chair of People and Governance CommitteeBen Cook
Board Member Responsible for ComplaintsGillian Durden
Interim Senior Independent Director; Chair of Audit and Risk CommitteeSelina White
Board Member; Equity, Diversity and Inclusion ChampionSteve Blackburn
RESIDENT INFORMATION

Contact Brighter Places

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer services
0117 942 4600
info@brighterplaces.co.uk
Telephone opening hours
Monday, Tuesday and Thursday, 8.30am–5pm.
Wednesday, 10.30am–5pm.
Friday, 8.30am–4.30pm.
Non-emergency repairs
Report a repair or damp and mould online Responsive repairs are delivered by Ian Williams. You can also report a repair through Customer Services.
Emergency repairs
0117 942 4600 Call straight away for an emergency repair. Emergency repair guidance
MyPlace resident portal
Log in to MyPlace
Complaints and feedback
feedback@brighterplaces.co.uk
Make a complaint and read the complaints process
Contact form and accessibility
Contact Brighter Places online BSL interpretation is available through the contact page.
Resident involvement
Engagement Panel and resident scrutiny
panel.chair@brighterplaces.co.uk
Reports and accounts
Annual accounts, resident publications and policies
Office address
Brighter Places
Eden House
10 Eastgate Office Park
Bristol
BS5 6XX
Official website
www.brighterplaces.co.uk
HOUSING SECTOR REPORTING

Latest on Brighter Places

Housing Sector reporting and analysis relating to Brighter Places.

HOUSING SECTOR REPORTING

Brighter Places reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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