HOUSING SECTOR

Brighter Places Performance Index

An evidence-led view of how Brighter Places performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Brunelcare

Brunelcare is a Bristol-based charity providing housing, care and support for older people across Bristol, South Gloucestershire and Somerset. Founded in 1941, its services include sheltered and extra care housing, retirement living, care homes, home care and reablement, helping people retain independence as their needs change.

Landlord typeCharity providing housing, care and support for later life
RegistrationBrunelcare — Regulator of Social Housing: LH0269
Company and charityCompany 00601847 — registered charity 201555
Affordable homes owned1,128 at the end of 2025/26, as published in Brunelcare’s STAIRs information
Operating areaBristol, South Gloucestershire and Somerset
Housing and careSheltered housing, extra care, retirement living, shared ownership, leasehold homes, care homes, home care and reablement
Regulatory statusG1 for governance and V2 for financial viability — judgement published 26 November 2025
LEADERSHIP

Senior leadership and board

Interim Chief Executive OfficerSonia Furzland
Director of Finance & Digital ServicesJohn Rew
Director of Corporate ServicesMandy Collins
Director of Nursing & Care ServicesSandra Payne MBE
Director of Customer ServicesMichelle Richards
Director of Property and InvestmentJonathan Spearing
Chair of Trustees — until 31 October 2026Graham Russell
Incoming Chair of Trustees — from 1 November 2026Bruce Moore
Vice Chair; Chair of Remuneration, Nomination and Workforce CommitteeHarry Hayer
Chair of Audit, Risk and Finance CommitteeAndrew Sloman
Chair of Performance, Quality and Experience CommitteeNick Hooper
Senior Independent Trustee; Complaints LeadPhil Hope
Trustee; Safeguarding LeadAlison Comley
TrusteeJo Makinson
TrusteeAnthony Oldfield
TrusteeCarol Slater
TrusteeMike Grist
RESIDENT INFORMATION

Contact Brunelcare

Official routes for residents to contact their landlord, report repairs and make complaints.

Housing and repairs
0117 914 4257 Monday–Friday, 8.30am–4.30pm. Option 1 for general enquiries and new repairs; option 2 for updates on existing repairs. info@brunelcare.org.uk
Report a repair online
Report a repair and view repair information You can also report repairs through your Alertacall device or at a site office.
Out-of-hours emergencies
0117 914 4257 — option 3 The 2026 resident handbook gives this route for evenings, weekends and bank holidays.
General enquiries
0117 914 4200
Contact Brunelcare online
Complaints
Make a complaint
Housing residents hub
Housing information, support and guidance
Resident involvement
Residents First Group and ways to get involved
Resident handbook
Read the 2026 resident handbook
Reports and accounts
Annual reports and financial statements
Head office
Brunelcare
Saffron Gardens
Prospect Place
Whitehall
Bristol
BS5 9FF
Official website
www.brunelcare.org.uk
HOUSING SECTOR REPORTING

Latest on Brunelcare

Housing Sector reporting and analysis relating to Brunelcare.

HOUSING SECTOR REPORTING

Brunelcare reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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