HOUSING SECTOR

Care Housing Association Performance Index

An evidence-led view of how Care Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Care Housing Association

Care Housing Association provides specialist supported homes in the North of England for people with learning disabilities and autism. It works with tenants, families, local authorities, NHS bodies and support providers to source and adapt accommodation, helping people live as independently as possible within their communities.

Landlord typeNon-profit provider of specialist supported housing
RegistrationCare Housing Association Limited — Regulator of Social Housing: 4672
Society registration9424 — Community Benefit Society; converted in November 2024
Housing portfolio513 accommodation units at 31 March 2026. The annual accounts identify 67 units as owned.
Operating areaThe North of England, including the North West and Yorkshire
SpecialismSupported homes for people with learning disabilities and autism, developed with local authorities, NHS bodies, support providers and families
Regulatory statusRegistered provider of social housing
LEADERSHIP

Senior leadership and board

Chief ExecutiveMatthew Eddisford
Deputy CEO & Head of OperationsRachael Kaminski
Head of DevelopmentClaire Judkins
Head of FinanceQi An
Head of Assets and CompliancePaul Wrightson
Contracts ManagerChris Woolridge
Senior Housing OfficerJonathan Slater
Senior Housing OfficerDavid Ashcroft
ChairRoger Parr
Vice Chair; Member Responsible for ComplaintsNadhia Khan
Board MemberAlastair Richards
Board MemberDonna Holmes
Board MemberVicki Cooper
Board MemberDeborah Kelly
Board MemberCatherine Wood
RESIDENT INFORMATION

Contact Care Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
0330 0167 200
enquiries@careha.org.uk Office hours are Monday–Friday, 9am–5pm.
Repairs and maintenance
0330 0167 200
repairs@careha.org.uk Email is for non-urgent repairs. Tenants with Alertacall can also use their touchscreen for non-urgent contact. Repairs and housing management information
Out-of-hours repairs
0330 0167 200 The same number connects to specialist call handlers Propcall outside office hours and when cover is needed. Phone for urgent or emergency repairs.
Complaints and feedback
Complaints policy, performance reports and Board response Contact the team by telephone or email if you need help making a complaint.
Tenancy and safeguarding enquiries
0330 0167 200 Housing Officers are the main contact for tenancy matters. Use this number for housing queries, including safeguarding reports.
Tenant information
Tenant information and involvement
Contact details
Contact Care Housing Association
Reports and accounts
Annual accounts, reports and tenant satisfaction measures
Business office
Care Housing Association
Suite 29
Hardmans Business Centre
New Hall Hey Road
Rawtenstall
Lancashire
BB4 6HH
Official website
careha.org.uk
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to Care Housing Association.

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