HOUSING SECTOR

CHISEL Performance Index

An evidence-led view of how CHISEL performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About CHISEL

CHISEL provides rented homes across London and South East England, with communities in south-east London, Brighton and the Colchester area. Its work includes social rented, temporary and supported housing. Founded in 1986, it has a strong tradition of resident involvement and self-build housing, including 70 homes inspired by Walter Segal.

Landlord typeNon-profit community-based housing association
RegistrationCHISEL Limited — Regulator of Social Housing: L3642
Society number25155R — Community Benefit Society
Housing portfolio271 accommodation units in the accounts stock table at 31 March 2026: 194 owned and directly managed, 30 managed for others and 47 managed by agents.
Operating areaLondon and South East England, including south-east London, Brighton and the Colchester area
Housing servicesSocial rented, temporary and supported housing, including 70 self-built homes inspired by Walter Segal
Regulatory statusRegistered provider of social housing
LEADERSHIP

Senior leadership and board

Chief Executive and Company SecretaryMiles Lanham
Director of Compliance, Operations and GrowthDan Thwaites
Head of HousingClaudine Tyson
Income and Financial Inclusion ManagerJuan Saavedra
Property ManagerKiehm Asare
Repairs and Maintenance ManagerChanise Vassell
Supported Housing ManagerNeil Giles
Neighbourhood ManagerJordan Josephs
Neighbourhood ManagerJayne Hazelden
Chair; Resident Board MemberLouise Owen
Resident Board MemberIris Garrelfs
Resident Board MemberCyrus Green
Board MemberMichaela Clare
Board MemberMelisa Chester
Board MemberMatthew Robinson
Board MemberKerry Collins
Board MemberOctavia Williams
RESIDENT INFORMATION

Contact CHISEL

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
020 8692 5258Monday–Friday, 9am–5pm.
Repairs and maintenance
020 8692 5258Phone to report a repair. Emergency repairs should be reported by telephone.Repairs reporting information
Out-of-hours emergency repairs
020 8692 5258 — select option 2The out-of-hours contractor will attend to make the home safe. Further work may be needed afterwards.
MyTenancy account
MyTenancy access and guidance
Complaints and feedback
Make a complaint or give feedbackIncludes the complaints policy, annual complaints performance report and Board response.
Resident information
Information for residents
Contact form
Contact CHISEL online
Reports and accounts
Annual reports and financial statements
Registered office
CHISEL Limited
188a Brockley Road
London
SE4 2RL
Official website
www.chisel.org.uk
HOUSING SECTOR REPORTING

Latest on CHISEL

Housing Sector reporting and analysis relating to CHISEL.

HOUSING SECTOR REPORTING

CHISEL reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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