HOUSING SECTOR

Chislehurst and Sidcup Housing Association Performance Index

An evidence-led view of how Chislehurst and Sidcup Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Chislehurst and Sidcup Housing Association

Chislehurst and Sidcup Housing Association provides sheltered rented homes for people aged 60 and over in Bromley, Bexley and Lewisham. Its services include scheme management, individual support planning, communal facilities and emergency telecare to help residents maintain their independence. Scheme staff can signpost residents to other services, but do not provide personal or nursing care.

Landlord typeNon-profit specialist housing association for older people
RegistrationChislehurst and Sidcup Housing Association — Regulator of Social Housing: L1693
Society number17650R — registered society with charitable status
Homes owned199 properties, including 198 available to let — Annual Report 2025–26
Operating areaLondon boroughs of Bromley, Bexley and Lewisham
Housing servicesSheltered rented homes for people aged 60 and over, with scheme management, support planning and emergency telecare
Regulatory statusRegistered provider of social housing
LEADERSHIP

Senior leadership and board

Chief ExecutiveAngela George
Housing Services ManagerAimée Howard
Finance ManagerKaye Payne
Business Support ManagerKym Regan
Building and Maintenance SurveyorPaul Wenham
Chair of the BoardJulian Miles
Chair, Audit and Risk CommitteePatsy Alexander
Chair, Development CommitteeMark Hanson
Board Member; Audit and Risk CommitteeBruce Shelmerdine
Board Member; Development CommitteeJane Campbell
Board Member; Chair of Tenant Engagement and Scrutiny PanelCathy Peters
Board MemberLysa Nicely
Board Member; Audit and Risk CommitteeTerry Spillard
Board MemberMary Loftus
Board MemberBen Binns
RESIDENT INFORMATION

Contact Chislehurst and Sidcup Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
020 8467 9146
csinfo@csha.org.uk
Repairs and maintenance
Report repairs to your Sheltered Housing Manager by telephone or in person. The manager passes the details to the relevant staff.Repairs reporting and responsibilities
Out-of-hours emergencies
When your Sheltered Housing Manager is off duty, use your scheme’s emergency telecare service for assistance.Emergency repairs information
Complaints and feedback
Complaints policy, process and performance reportsComplaints can be made by telephone, email or in writing to the head office.
Applying for a home
Eligibility and application informationApplications are considered through council nominations and the association’s own waiting list.
Tenant information
Information for tenants
Annual report
Annual report and value for money information
Contact details
Contact Chislehurst and Sidcup Housing Association
Head office
45 Invicta Close
Chislehurst
Kent
BR7 6SJ
Registered office
23 Bushell Way
Chislehurst
Kent
BR7 6SF
Official website
www.csha.org.uk
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