HOUSING SECTOR

Clanmil Housing Performance Index

An evidence-led view of how Clanmil Housing performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Clanmil Housing

Clanmil Housing is a not-for-profit housing association providing homes across Northern Ireland. Its housing includes family homes, sheltered accommodation for older people, supported housing and shared ownership. Alongside developing and maintaining homes, Clanmil provides tenancy services, money and benefits advice, and support for residents to live independently.

Landlord type Not-for-profit registered housing association and charity
Registration Clanmil Housing Association Limited — Northern Ireland housing association R11; society IP136; charity NIC103840
Homes owned 6,173 units at 31 March 2026 — 6,037 self-contained homes and 136 non-self-contained supported units
Homes managed 6,173 total owned and managed units at 31 March 2026; no additional units managed but not owned reported
Operating area Northern Ireland
Regulatory judgement Department for Communities rating 2 — meets requirements but needs to improve in some areas to ensure continued compliance. Assessment year 2023/24.
LEADERSHIP

Senior leadership

Chair Maeve Monaghan MBE
Vice Chair Maria McCann
Group Chief Executive Carol McTaggart
Executive Director of Finance and ICT Stuart Green
Executive Director of Customer and Communities Pól Callaghan
Executive Director of Assets and Building Safety Tony Giffen
Executive Director of People and Organisational Development Karen Gilmore
Executive Director of Development and New Business Jan Sloan
Assistant Director of Development Denise Doherty
RESIDENT INFORMATION

Contact Clanmil Housing

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone
028 9087 6000
Email
housing@clanmil.org.uk
Official website
www.clanmil.org.uk
Contact and enquiries
Contact Clanmil Housing
Resident account
Access ClanmilConnect Manage your tenancy, report repairs, make payments and contact Clanmil online.
Repairs
028 9087 6019 Office hours: Monday to Friday, 9am–5pm. For emergency repairs outside office hours, call the same number and select option 1. Repairs information
Repairs email
repairs@clanmil.org.uk Use the telephone service for emergency repairs.
Complaints
Clanmil complaints process You can also email your complaint to: customerfeedback@clanmil.org.uk
Independent complaint escalation
Northern Ireland Public Services Ombudsman Normally, complete Clanmil’s complaints process and receive its final response before approaching NIPSO.
Postal address
Clanmil Housing
Northern Whig House
3 Waring Street
Belfast
BT1 2DX
HOUSING SECTOR REPORTING

Latest on Clanmil Housing

Housing Sector reporting and analysis relating to Clanmil Housing.

HOUSING SECTOR REPORTING

Clanmil Housing reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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