HOUSING SECTOR

ClwydAlyn Performance Index

An evidence-led view of how ClwydAlyn performs for residents.

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ABOUT THE LANDLORD

About ClwydAlyn

ClwydAlyn is a charitable housing association formed in 1978, providing homes and support across North and Mid-Wales. Its services include affordable family housing, supported living, shared ownership, leasehold management, extra care and care homes. Its mission focuses on tackling poverty and inequality.

Landlord type Charitable housing association and registered social landlord in Wales

Registration ClwydAlyn Housing Limited — Welsh Government registered social landlord: L051; charitable registered society: 22360R

Homes owned Data being verified — separate ownership total

Homes managed Over 6,800 — official About page, checked 18 October 2026. The page gives no reporting year or separate ownership split.

Operating area Conwy, Denbighshire, Flintshire, Gwynedd, Isle of Anglesey, Powys and Wrexham

Regulatory judgement Welsh Government — December 2025: Green for Governance and Service Delivery; Green for Financial Viability. Both meet the regulator’s requirements.

LEADERSHIP

Senior leadership

Chief Executive Officer Clare Budden

Executive Director of Resources Sandy Murray

Executive Director of People, Culture and Communications Sian Williams

Executive Director of Development Craig Sparrow

Executive Director of Housing Services Suzanne Mazzone

Executive Director of Care & Support Edward Hughes

Board Chair Cris McGuinness

RESIDENT INFORMATION

Contact ClwydAlyn

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone

0800 183 5757 Customer Services: Monday to Friday, 8am–5pm. For emergency repairs, call this number immediately.

Email

help@clwydalyn.co.uk

Official website

Visit ClwydAlyn

Contact and enquiries

Contact ClwydAlyn

Repairs

Report a repair

Complaints

Make a complaint ClwydAlyn operates a two-stage complaints process. Complaints can also be emailed to complaints@clwydalyn.co.uk. If you remain dissatisfied, you can contact the Public Services Ombudsman for Wales.

Postal address

ClwydAlyn Housing Limited
72 Ffordd William Morgan
St Asaph Business Park
St Asaph
Denbighshire
LL17 0JD

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Housing Sector reporting and analysis relating to ClwydAlyn.

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