Number of homes: Approx. 6,000+ (Worcestershire)
CEO: Andy Ballard (Interim)
Website: www.communityhousing.co.uk
Areas of operation: Worcestershire, primarily Wyre Forest
About
Community Housing, formerly The Community Housing Group, is one of Worcestershire’s largest registered providers of social housing. It is a Co-operative and Community Benefit Society with charitable aims, delivering a mix of homes and housing services across Wyre Forest. Operating as a social business, surpluses are reinvested into the organisation and local communities.
Performance & Accountability
Community Housing is regulated by the Regulator of Social Housing under code LH4264. In November 2021, it retained the top grades for governance (G1) and viability (V1), confirmed through a stability check. It is also a member of the Housing Ombudsman Scheme, with determinations highlighting issues common to the sector such as repairs and complaint handling.
Strategic Direction
The organisation has undergone a leadership transition, with Andy Ballard appointed Interim CEO in 2024. Its stated priorities are to improve customer service, strengthen financial resilience, and continue investment in its stock and communities. Development of new homes is positioned alongside reinvestment in existing housing and local services.
Resident Experience
Community Housing highlights resident engagement as a priority. Complaint themes typically focus on repairs, communication, and service delivery, with Ombudsman findings reinforcing the need for clearer and more consistent responses.
At a glance
Homes: c.6,000 in Worcestershire
Governance/Viability: G1/V1 – strong regulatory standing
Focus: Social housing, community investment, service improvement
Key identity points: Co-operative and Community Benefit Society, reinvests surpluses locally, recent leadership changes