HOUSING SECTOR

Connect Housing Performance Index

An evidence-led view of how Connect Housing performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Connect Housing

Connect Housing provides affordable homes and support across West Yorkshire. Its housing includes homes for families, older people and people who need support, alongside shared ownership, student accommodation and other rented homes. It also provides tenancy support and works with residents and local partners to strengthen neighbourhoods and help people live independently.

Landlord typeNon-profit housing association and charitable Community Benefit Society
RegistrationConnect Housing Association Limited — Regulator of Social Housing: L2285
Society number17445R — registered under the Co-operative and Community Benefit Societies Act 2014
Housing portfolio3,642 homes owned or managed as of 1 April 2026 — Vital Statistics 2026
Housing mixGeneral needs, housing for older people, supported housing, shared ownership, student housing, intermediate market rent and other non-social housing
Operating areaWest Yorkshire, including Bradford, Calderdale, Kirklees, Leeds and Wakefield
Regulatory statusC1 consumer, G1 governance and V2 financial viability — RSH judgement published 25 March 2026
LEADERSHIP

Senior leadership and board

Chief ExecutiveHelen Lennon
Director of HomeMartyn Broadest
Director of Customer and Community ServicesChristine Fox
Director of Finance and ResourcesJonathan McManus
Head of Corporate ServicesLouise Handley
Head of Asset InvestmentKevin McAllister
Head of Wellbeing and SupportDavid Bagnall
Head of Change, Business Intelligence and CommunicationsRichard Baggott
Head of FinanceJohn Wragg
Head of ICTAlan Davis
Head of Customer and Community ServicesEpiphany Kidd
Head of Property ServicesMarko Aprcovic
Chair of the BoardDiane French
Chair, HR and Governance CommitteeClaire McManus
Chair, Audit and Risk Management CommitteeErika Stoddart
Board Member Responsible for ComplaintsPatricia Mitchell
Board MemberDenise McConnell
Board MemberSimon Topham
Board MemberClare Tostevin
Board MemberShaheda Hussain
RESIDENT INFORMATION

Contact Connect Housing

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
0300 5000 600
hello@connecthousing.org.ukPhone lines are open Monday–Friday, 9am–5pm, except Wednesdays when they open at 10.30am.
Repairs and maintenance
Report a repair onlineYou can also report repairs through your online account, by telephone or by email. Phone for emergency repairs.
Out-of-hours emergency repairs
0300 5000 600Outside office hours, emergency calls are redirected to the out-of-hours service.
Online account
Register or sign in to your accountCheck your balance, arrange payments, book repairs and manage tenancy enquiries.
Complaints and feedback
complaints@connecthousing.org.uk
Make a complaint or give feedbackComplaints can also be made by telephone, in writing or through your online account.
Contact form
Contact Connect Housing online
Housing and support
Explore housing options
Support and advice
Reports and publications
Financial reports, Vital Statistics and resident publications
Performance and regulation
Performance updates and regulatory information
Office
21 Bond Street
Dewsbury
West Yorkshire
WF13 1AXThe office closes for lunch from noon–1pm.
Official website
www.connecthousing.org.uk
HOUSING SECTOR REPORTING

Latest on Connect Housing

Housing Sector reporting and analysis relating to Connect Housing.

HOUSING SECTOR REPORTING

Connect Housing reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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