HOUSING SECTOR

Cornwall Rural Housing Association Performance Index

An evidence-led view of how Cornwall Rural Housing Association performs for residents.

COMING SOON
Housing Sector Performance Index
ABOUT THE LANDLORD

About Cornwall Rural Housing Association

Cornwall Rural Housing Association provides affordable homes in rural communities across Cornwall and the Isles of Scilly. Founded in 1985, it offers social rent, affordable rent and shared ownership homes and works with local communities, councils, landowners and Homes England to develop new housing. Most rented homes are intended for households with a local connection to the parish or community.

Landlord typeIndependent charitable rural housing association
RegistrationCornwall Rural Housing Association Limited — Regulator of Social Housing: L3613
Society number24935R — registered under the Co-operative and Community Benefit Societies Act 2014
Housing portfolio380 homes reported for 2025–26: 361 rented homes and 19 shared ownership homes
Operating areaRural Cornwall and the Isles of Scilly
Housing servicesSocial rent, affordable rent and shared ownership homes, with development of new affordable rural housing
Local connectionMost rented homes have local connection requirements linked to the parish or community where the homes are located
Regulatory statusRegistered provider of social housing
LEADERSHIP

Senior leadership and board

Chief Executive and Company SecretaryDavid W Bolton
Head of Homes and Customers; Health and Safety LeadAngie Morrissey
Head of FinanceDee Hooper
Governance and Business Services ManagerTanya Clement
Property Services ManagerScott Allen
New Homes Delivery LeadNeil Edwards
Tenancy Management OfficerNicky Beare
ChairAdam Hackett
Vice Chair; Chair of People CommitteeGary Lucas
Chair of Risk and Assurance CommitteeKeith Meredith
Customer Board Member; Member Responsible for ComplaintsTrudy Polkinghorn
Board MemberSophie Hughes
Board MemberPaul Heminsley
Board MemberAlex Deller
Customer Board MemberShelly Brown
Customer Board MemberKen Brown
RESIDENT INFORMATION

Contact Cornwall Rural Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
01208 892000
info@crha.org.ukOffice telephone service Monday–Friday, 9am–5pm.
Text enquiries
07970 646926
Repairs and maintenance
01208 892000
repairs@crha.org.uk
Report a repair and check responsibilitiesPhone the office immediately for an emergency during normal office hours.
Out-of-hours emergency repairs
01872 309284
0844 892 0013Cornwall Council’s Lifeline service handles genuine emergencies outside office hours, at weekends and on bank holidays.
MyCRHA tenant portal
Access MyCRHA
New app and portal announcementA replacement app and portal are scheduled to launch on 26 November 2026. Check the announcement for updates.
Complaints and feedback
How to make a complaintComplaints can be made by telephone, email, in writing, through the portal or directly to visiting colleagues.
Contact form
Contact Cornwall Rural Housing Association
Reports and performance
Annual reports, customer reports and performance information
Office
19 Callywith Gate
Launceston Road
Bodmin
Cornwall
PL31 2RQ
Official website
crha.org.uk
HOUSING SECTOR REPORTING

Latest on Cornwall Rural Housing Association

Housing Sector reporting and analysis relating to Cornwall Rural Housing Association.

HOUSING SECTOR REPORTING

Cornwall Rural Housing Association reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON
View all Cornwall Rural Housing Association stories →

Are you a Cornwall Rural Housing Association

resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.

Share your story with Housing Sector →