HOUSING SECTOR

Crosby Housing Association Performance Index

An evidence-led view of how Crosby Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Crosby Housing Association

Crosby Housing Association is an independent charitable housing association established in 1969. It provides general needs and supported housing in Sefton, with a focus on South Sefton. Alongside managing and maintaining its homes, it provides housing support through its Community Housing Re-enablement Team, known as CHART.

Landlord typeIndependent charitable housing association
RegistrationCrosby Housing Association Limited — Regulator of Social Housing: L1719
Society number19175R — exempt charity registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned445 homes reported in the 2025–26 annual report
Operating areaSefton, Merseyside, with a focus on South Sefton
Housing servicesGeneral needs and supported housing, repairs, tenancy services and homelessness support through CHART
Established1969
Regulatory statusRegistered provider of social housing
LEADERSHIP

Senior leadership and board

Chief ExecutiveMandy Elliott
Deputy Chief ExecutiveCathy Biggs
Head of ResourcesChris Richardson
Head of AssetsLee Jones
Head of Housing and NeighbourhoodsSarah Thomas
HR and Governance ManagerHannah Crosbie
Finance ManagerGemma Livesey Scicluna
Customer Insight ManagerLisa Earle
ChairCarl Edwards
Vice ChairHelen Reddington
Board MemberAlison Williams
Board MemberJon Wills
Board MemberSimon Gregory
Board MemberSimon Heyes
Board MemberLucy Bridge
Board MemberBeth Williams
Board MemberHayley Ward
Board MemberDanny Lansley
RESIDENT INFORMATION

Contact Crosby Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
0151 920 7300
enquiry@crosby-ha.org.ukMonday–Thursday, 9am–5pm; Friday, 9am–4pm. Closed at weekends and on bank holidays.
Repairs and maintenance
Report a non-emergency repair onlineFor urgent repairs during office hours, telephone the office. The online form is for non-emergency repairs.
Out-of-hours emergency repairs
0800 304 7074Emergency repairs outside normal office hours.
Tenant portal
Access the tenant portal
Complaints and feedback
Make a complaint or give feedback
CHART housing support
ChartTeam@crosby-ha.org.uk
Contact the Community Housing Re-enablement Team
Contact form
Contact Crosby Housing Association
Reports and performance
Annual reports, accounts and performance information
Office
10 Church Road
Waterloo
Liverpool
L22 5NB
Official website
www.crosbyhousing.org.uk
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