HOUSING SECTOR

Croydon Churches Housing Association Performance Index

An evidence-led view of how Croydon Churches Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Croydon Churches Housing Association

Croydon Churches Housing Association, known as ccha, was founded in 1967 and provides housing across Croydon, Sutton and Bromley. Its portfolio includes general needs homes, supported housing, homes for older people, low-cost home ownership and leasehold properties. It also provides repairs, tenancy management and financial support services for residents.

Landlord typeCharitable housing association, also known as ccha
RegistrationCroydon Churches Housing Association Limited — Regulator of Social Housing: LH0495
Society number17772R — registered under the Co-operative and Community Benefit Societies Act 2014
Housing portfolio1,548 properties in the owned portfolio and 18 managed for other owners at 31 March 2026, including leasehold properties in the accounts stock table
Operating areaThe London boroughs of Croydon, Sutton and Bromley
Housing servicesGeneral needs housing, supported housing, homes for older people, low-cost home ownership and leasehold services
Established1967
Regulatory gradesC1 consumer, G1 governance and V1 financial viability — judgement published 24 June 2026
LEADERSHIP

Senior leadership and board

Chief Executive and Board MemberTracy Cullen
Director of CustomersSarah Revett
Director of Finance and ResourcesChrishanti Shah
Director of HomesDi Dharmasuriya
ChairMaureen Adams
Chair of Audit and Risk CommitteeDavid Hall
Chair of People and Governance CommitteeMatthew Hayday
Chair of Development and Assets CommitteeJulian Chun
Board MemberBruce Shelmerdine
Board MemberJim Dean
Board MemberChristopher Newman
Board MemberAdam Clark
Board MemberSam Simon
Independent Audit and Risk Committee MemberTracey Tibos
RESIDENT INFORMATION

Contact Croydon Churches Housing Association

Official routes for residents to contact their landlord, report repairs and make complaints.

Customer enquiries
020 8680 7532
0800 054 6710 (freephone)
customers@ccha.bizMonday–Friday, 9am–5pm. Office visits are by appointment.
Repairs and urgent problems
Repairs and maintenance information
Report a non-urgent repair onlineCall 020 8680 7532 or freephone 0800 054 6710 for urgent or emergency repairs. Report repairs directly to ccha.
Heating and gas servicing
020 8652 7016
0800 169 7703 (freephone)Smith & Byford handles heating and gas servicing enquiries.
Customer portal update
Read the myccha portal noticeThe customer portal is currently offline. Contact customer services to check your rent account or discuss payment options.
Complaints and feedback
Make a complaintComplaints can be made by phone, email, letter or the online form.
Rent and financial support
Financial support and advice
Contact form
Contact ccha
Reports and accounts
Financial statements and value for money
Performance information
Office
ccha
29 Sheldon Street
Croydon
CR0 1SSPlease arrange an appointment before visiting.
Official website
ccha.biz
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