HOUSING SECTOR

DAMHA Performance Index

An evidence-led view of how DAMHA performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About DAMHA

Durham Aged Mineworkers’ Homes Association (DAMHA) provides retirement housing in North East England. Established in 1898 for mineworkers and their families, it now accepts applications from people over 50. Its homes include bungalows, independent living accommodation and leasehold housing for older people. It also manages homes for other almshouse charities.

Landlord typeCharitable, non-profit registered housing provider and almshouse association
RegistrationDurham Aged Mineworkers’ Homes Association — Regulator of Social Housing number 5125
Company and charityCompany limited by guarantee 12758375; registered charity 1191033
Homes owned1,798 properties at 31 March 2026, comprising 1,539 social rent, 240 affordable rent, 3 shared ownership and 16 leasehold homes for older people
Homes managed39 properties managed for other owners at 31 March 2026. Total owned and managed portfolio, including the leasehold homes above, 1,837 properties.
Operating areaFormer County Durham coalfield, including Chester-le-Street, Durham, Derwentside, Easington, Gateshead, Sedgefield, South Tyneside, Sunderland and Wear Valley
ServicesRetirement housing, repairs and planned maintenance, independent living schemes, leasehold services and management for other almshouse charities
Regulatory statusG2 governance, V1 financial viability and C2 consumer — RSH judgement published 29 July 2026
LEADERSHIP

Senior leadership and board

Chief ExecutivePaul Mullis
Operations DirectorMichael Wright
Director of ResourcesAndrew Thompson
Chair of the BoardAnne Rowlands
Chair, Nomination and RemunerationSteve Williams
Chair, Audit and RiskDiane Carney
Board MemberLouise Buckton
Board MemberKate Abson
Board MemberJenny Allinson
Board MemberRob Chesman
Board MemberChris Roberts
Board MemberCatrin Morgan
RESIDENT INFORMATION

Contact DAMHA

Official contact routes for residents, leaseholders and people applying for a home.

Resident enquiries
0800 043 2642Monday–Friday, 9am–4.30pm. Calls are welcome via Text Relay.
Email
info@damha.org.uk
Repairs during office hours
0191 388 1111You can also use the freephone number above. Call promptly for an emergency repair.
Out-of-hours emergency repairs
01207 423333DAMHA’s emergency contractor outside office hours.
Non-emergency repairs
Report a repair onlineUse the online form or resident portal. Repairs can also be reported by SMS to 0191 580 5802, including your name, address, contact details and repair description.
Resident portal
My Home portal informationContact DAMHA to register. The published service includes statements, payments and repair reporting and tracking.
Complaints and feedback
How to make a complaint
Apply for a home
Applications and eligibility
Reports and accounts
Annual accounts
Contact options
Contact form and opening hours
Registered office
The Grove
168 Front Street
Chester-le-Street
County Durham
DH3 3AZ
Postal address
PO Box 31
The Grove, 168 Front Street
Chester-le-Street
County Durham
DH3 3YH
Official website
www.damha.org.uk
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Housing Sector reporting and analysis relating to DAMHA.

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