HOUSING SECTOR

Dolphin Living Performance Index

An evidence-led view of how Dolphin Living performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Dolphin Living

Dolphin Living provides affordable rental homes for working Londoners on modest incomes. It is the collective name for the Dolphin Square Charitable Foundation and its subsidiaries, including registered provider Dolphin Housing Limited. Its main focus is intermediate rent, offering homes below local market rents. The group also works with Westminster City Council on a home ownership Accelerator Scheme. Touchstone provides day-to-day property management services.

Landlord type Charitable housing group, including a non-profit registered provider
Registration Dolphin Housing Limited — RSH registration 4813. Parent charity: Dolphin Square Charitable Foundation — 1110090.
Homes owned Over 800 rental homes across the group, according to its website checked on 18 October 2026. Reporting date and separate registered-provider total: Data being verified.
Homes managed Data being verified — Touchstone manages Dolphin Living properties on the group’s behalf.
Operating area Nine inner London boroughs
Regulatory grades Data being verified — published C/G/V grades for Dolphin Housing Limited have not been confirmed.
LEADERSHIP

Senior leadership

Group Board Chair Jason Green
Chief Executive Olivia Harris
Customer Services Director Jacqueline England
Development Director Matthew Lamb
Finance Director Gary Preston
Asset Management and Governance Director Octavia Williams
Resident Liaison and Regulation Manager Jacqueline Ferguson
Resident Experience Manager Louisa Nightingale
RESIDENT INFORMATION

Contact Dolphin Living

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints. Touchstone is the first point of contact for repairs, rent payments and day-to-day building management.

General enquiries telephone
020 7113 3340 For Dolphin Living enquiries. Use your building’s Touchstone contact for day-to-day resident services.
General enquiries email
info@dolphinliving.com
Official website
www.dolphinliving.com
Contact and enquiries
Contact Dolphin Living
Your property manager
Find your building’s Touchstone contacts Select your building to find its customer advisor and maintenance contact.
Repairs and resident portal
Report repairs and access resident services The official page provides your building’s repair contacts and resident portal information.
Complaints
Dolphin Living complaints process The complaints page explains both stages and the appropriate ombudsman route for your tenure or property.
Complaints telephone
020 7113 3336
Postal address
Dolphin Living
1 Castle Lane
London
SW1E 6DR
HOUSING SECTOR REPORTING

Latest on Dolphin Living

Housing Sector reporting and analysis relating to Dolphin Living.

HOUSING SECTOR REPORTING

Dolphin Living reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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