HOUSING SECTOR

East End Homes Performance Index

An evidence-led view of how East End Homes performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About East End Homes

East End Homes is a charitable housing association based in the London Borough of Tower Hamlets. It provides rented housing, leasehold services, estate management and community facilities across Holland, Glamis, Island Gardens, Mile End and St George’s estates. Its services include repairs, building safety, resident involvement and support, alongside regeneration and new housing development.

Landlord typeCharitable, non-profit housing association
RegistrationEast End Homes Limited — Regulator of Social Housing number L4434
Company and charityCompany limited by guarantee 04516155; registered charity 1107691
Portfolio in management4,003 properties at 31 March 2026, comprising 3,921 residential properties and 82 commercial properties
Housing breakdown2,229 general needs rented homes, 88 intermediate rented homes, 45 low-cost home ownership homes, 60 private rented homes and 1,499 leasehold properties at 31 March 2026
Ownership basisThe accounts report these figures as properties in management. The total includes leasehold services and commercial premises; it is not a count of wholly owned rented homes.
Operating areaLondon Borough of Tower Hamlets, particularly Holland, Glamis, Island Gardens, Mile End and St George’s estates
Group structureEast End Homes Limited and its wholly owned subsidiary Eric Street Development Limited
Regulatory statusG2 governance and V2 financial viability — RSH judgement published 24 June 2026. Consumer standards had not yet been assessed in that judgement.
LEADERSHIP

Senior leadership and board

Chief ExecutiveDaniel Killian
Executive Director of Finance and Corporate ServicesRhodri Morgan
Executive Director of Homes and CommunitiesVicky May
Chair of the BoardJacqui Bateson
Board MemberSandra Fawcett
Board MemberKeziah Halliday
Board MemberPradeep Jeyaratnam-Joyner
Board MemberHilary Milne
Board MemberDewbien Plummer
Board MemberBaerbel Schuett
Board MemberGurbax Singh
Board MemberJohn Wu
RESIDENT INFORMATION

Contact East End Homes

Official contact routes for tenants, leaseholders and local housing services.

Customer services
020 7517 4700Monday–Friday, 9am–5pm. A callback option is available when phone lines are busy.
Email
customer.services@eastendhomes.net
Repairs and maintenance
Report a repair onlineSelect your estate to use its repair form. Repairs can also be reported through your local housing centre by phone, email or in person.
Out-of-hours emergency repairs
020 8059 3557For emergency repairs outside Monday–Friday, 9am–5pm.
Resident portal
MyEastendHomes resident portalAccess the landlord’s online resident service. JavaScript is required.
Complaints
complaints@eastendhomes.net
Complaints process and online form
Home ownership team
homeowners@eastendhomes.netLeaseholder enquiries. Telephone 020 7517 4700, Monday–Friday, 9am–5pm. Appointments by prior arrangement.
Local housing centres
Find your estate office and contact details
Reports and accounts
Published financial statements
Latest accounts filed at Companies House
Head office and registered office
3 Resolution Plaza
Spitalfields
London
E1 6PSReception hours and visiting arrangements
Official website
www.eastendhomes.net
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to East End Homes.

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