HOUSING SECTOR

Eden Housing Association Performance Index

An evidence-led view of how Eden Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Eden Housing Association

Eden Housing Association (EHA) is an independent housing association with a rural focus, operating chiefly across North Cumbria and the Eden Valley. Established in 1997 following a transfer of homes from Eden District Council, it provides affordable rented housing, supported and older people’s accommodation, home ownership services and housing management for other organisations.

Landlord typeNon-profit housing association, registered society and exempt charity
RegistrationEden Housing Association Limited — Regulator of Social Housing number L4140
Society number28435R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned1,837 properties at 31 March 2025, comprising 1,828 social housing units and 9 market rented homes. The social housing figure includes 106 low-cost home ownership units and 9 temporary social housing units.
Homes managed164 properties managed for other owners at 31 March 2025, comprising 150 rented homes and 14 low-cost home ownership units. Total owned and managed, 2,001 properties.
Operating areaChiefly North Cumbria and the Eden Valley, with its head office in Penrith
ServicesAffordable rented homes, supported housing, assisted living and extra care accommodation, home ownership services, repairs, tenancy support and managing agent services
Recent stock transferIn March 2026, Lyvennet Community Trust announced the transfer of its 10 Stoneworks Garth homes at Crosby Ravensworth to EHA. This postdates the March 2025 figures above.
Regulatory statusG1 governance and V2 financial viability — RSH judgement published 17 December 2025. Consumer standards had not yet been assessed in that judgement.
LEADERSHIP

Senior leadership and board

Chief ExecutiveChris Fawcett
Director of OperationsJenny Everingham
Director of Finance and Corporate ResourcesGuy Johnson
Chair of the BoardDouglas Ross
Vice Chair and Senior Independent DirectorStephen Colclough
Chair, Audit and Risk CommitteeElspeth James
Chair, Governance and Remuneration CommitteePaul Vines
Chair, Operations and Consumer CommitteeSue Powell
Board MemberSarah Nye
Board MemberAlex Rocke
Board MemberLynette Francis
Board MemberKate Elder
Board MemberRebecca Sedgwick
RESIDENT INFORMATION

Contact Eden Housing Association

Official contact routes for tenants, homeowners and people using EHA’s housing services.

General enquiries
01768 861400Monday–Friday, 9am–5pm, except bank holidays. Wednesday opening is 9.30am.
Email
enquiry@edenha.org.uk
Repairs hotline
0800 358 1401
01768 861434The published repairs hotline operates 24 hours a day.
Out-of-hours emergency repairs
0800 358 1401Use the repairs hotline for emergencies that cannot wait until the next working day. Remain on the line if the service is busy.
Non-urgent repairs
Repairs information and reporting
repairs@edenha.org.ukNon-urgent repairs can also be booked through MyAccount. Call for emergency repairs.
MyAccount
Resident account loginManage your tenancy, payments and non-urgent repair requests.
Complaints and feedback
Compliments, complaints and feedbackComplaints can be made by phone, email, in writing, in person or through MyAccount.
Homeowner information
Leaseholder and shared ownership information
Reports and performance
Accounts, annual reports and tenant satisfaction measures
Contact options
Contact details and office information
Head office
Blain House
Bridge Lane
Penrith
Cumbria
CA11 8QU
Official website
www.edenha.org.uk
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to Eden Housing Association.

HOUSING SECTOR REPORTING

Eden Housing Association reporting

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