HOUSING SECTOR

Eldon Housing Association Performance Index

An evidence-led view of how Eldon Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Eldon Housing Association

Eldon provides housing, care and support for older and vulnerable people in Croydon and West Sussex. Its housing ranges from general needs and sheltered accommodation to extra care and semi-independent homes, with services designed to support independent living.

Landlord typeNon-profit charitable housing association, established in 1981
RegistrationEldon Housing Association Limited — Regulator of Social Housing registration L3262
Society number23431R — registered society and exempt charity
Housing managed283 accommodation units at 31 March 2026 — 17 housing accommodation units and 266 supported housing units. This is a management total, not a stated ownership total.
Other housing ownershipThe accounts separately identify 7 owned accommodation units managed by other bodies.
Facilities management150 units served under the Caring 4 Croydon contract at 31 March 2026, reported separately from the 283 housing units. These services cover three resource centres.
Operating areaLondon Borough of Croydon and West Sussex
ServicesGeneral needs, sheltered, flexible care, extra care and semi-independent housing; domiciliary care, housing management and facilities management
LEADERSHIP

Senior leadership and board

Chief ExecutiveSusan Faridi
Head of Housing, Care & SupportLinda Strong
Head of People and ResourcesDawn Knee
Head of Assets and FacilitiesSebastian Mazurczak
Chair of the BoardMichael Chinn
Deputy ChairCharles Culling
Chair, Quality Assurance CommitteeMadi Makgoba-Turpin
Board MemberKathleen Boyle
Board MemberSimon Bell
Board MemberNannette Sakyi
Board MemberBen Dowling
Board MemberJonathan Jarvis
Board MemberAsif Patel
RESIDENT INFORMATION

Contact Eldon Housing Association

Official contacts for residents, families and people enquiring about Eldon's housing and services.

General enquiries
020 8668 9861
info@eldonhousing.co.uk
Housing enquiries
020 8668 9861
housing@eldonhousing.co.uk
Repairs helpdesk
0800 434 6298
helpdesk@eldonhousing.co.ukReport maintenance problems by telephone or email. Scheme staff can also help residents report a repair.
Out-of-hours repairs
0800 434 6298The helpdesk operates 24 hours a day. Outside normal office hours, calls go to an answering service that contacts on-call staff. Telephone for urgent assistance.
Complaints
07842 411743
complaints@eldonhousing.co.uk
Complaints procedure and contact options
Resident information
Tenant information hub — STAIRs
Reports and accounts
Annual reports, accounts and tenant publications
Registered office
Eldon Housing Association Limited
The Office, 21 Bardsley Court
174–176 Selhurst Road
South Norwood
London
SE25 6LX
Official website
eldonhousing.org
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