HOUSING SECTOR

English Rural Housing Association Performance Index

An evidence-led view of how English Rural Housing Association performs for residents.

COMING SOON
Housing Sector Performance Index
ABOUT THE LANDLORD

About English Rural Housing Association

English Rural works with rural communities to build and manage affordable homes for local people. Its work focuses on village housing, including affordable rented homes and routes into home ownership, developed with parish councils, local authorities, landowners and community partners.

Landlord typeNon-profit specialist rural housing association and exempt charity, established in 1991
RegistrationEnglish Rural Housing Association Limited — Regulator of Social Housing L4004
Society number27606R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned1,559 homes at 31 March 2025 — 887 social rent, 266 affordable rent, 11 intermediate rent and 395 affordable home ownership homes
Homes managed4 homes managed for other registered providers at 31 March 2025, bringing the total owned and managed to 1,563
More recent scaleEnglish Rural’s August 2026 chair recruitment announcement describes around 1,600 homes owned and managed in nearly 200 villages. This rounded figure does not provide an updated ownership and management split.
Operating areaRural communities in England, principally across the South of England
ServicesAffordable rented homes, shared ownership and other affordable home ownership; housing management, repairs, resident support and development with local communities
New homes27 affordable homes completed during 2025/26
Regulatory statusG1 governance, V1 financial viability and C2 consumer — RSH judgement published 29 July 2026
LEADERSHIP

Senior leadership and board

Chief ExecutiveMartin Collett
Resident Services Director & Deputy Chief ExecutiveKathryn Harrison
Finance DirectorEddie Smy
Development DirectorRichard DeVille
Governance & Executive Support Manager; Company SecretaryKaren Eagles
Head of Communications & TechnologyDavid Barrowcliff
Assistant Director of Customer ServicesCharlotte Priebe
Assistant Director of Property ServicesTom Sandy
Chair of the BoardMark Pragnell
Vice-ChairHenry Lee
Chair, Finance & Resources CommitteeGraham Oliver
Chair, Audit & Risk Committee; Lead Member Responsible for ComplaintsPhilip O’Dwyer
Resident Board Member; Lead for Resident EngagementJenny Jackson
Board MemberRob Glendinning
Board MemberSimon Hughes
Board MemberConan McKinley
Board MemberRebecca Murphy
Board MemberAvril Roberts
Board MemberMark Webster
RESIDENT INFORMATION

Contact English Rural

Official contacts for English Rural residents, shared owners and people seeking housing information.

Resident and general enquiries
020 7820 7930Monday–Friday, 9am–5pm, excluding public and seasonal holidays.
Email
info@englishrural.org.uk
Repairs, damp and mould
0800 121 4422
Report a repair and check repair arrangementsRepairs can also be reported through My English Rural, by email or through the main switchboard.
Out-of-hours emergency repairs
0800 046 9985For emergencies outside office hours.
My English Rural
Log in or register for your resident accountManage your account, report repairs and give feedback. The portal is available 24 hours a day.
Complaints and feedback
How to make a complaintContact the team by telephone, email or post to raise a concern or complaint.
Contact form
Send an enquiry or request a callback
Housing applications
Find homes and application information
Reports and accounts
Annual reports, financial statements and resident reports
Registered office and postal address
English Rural Housing Association Limited
The Granary
Greenways Studios
Lower Eashing
Godalming
Surrey
GU7 2QF
Official website
englishrural.org.uk
HOUSING SECTOR REPORTING

Latest on English Rural Housing Association

Housing Sector reporting and analysis relating to English Rural Housing Association.

HOUSING SECTOR REPORTING

English Rural Housing Association reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON
View all English Rural Housing Association stories →

Are you a English Rural Housing Association

resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.

Share your story with Housing Sector →