HOUSING SECTOR

EPIC Housing Performance Index

An evidence-led view of how EPIC Housing performs for residents.

COMING SOON

ABOUT THE LANDLORD

About EPIC Housing

EPIC stands for Empowering People Inspiring Communities. It is a community-based housing association providing homes across North Staffordshire, with a mix of houses, flats and bungalows. Alongside managing and maintaining its homes, EPIC works with residents and local partners on tenancy support, community activities and opportunities for tenants to influence services.

Landlord typeIndependent, non-profit charitable housing association

Legal nameEmpowering People Inspiring Communities Limited — trading as EPIC Housing

RegistrationRegulator of Social Housing L4167; company number 03333405; registered charity 1118644

HistoryEstablished following a stock transfer from Stoke-on-Trent City Council in 1998

Homes owned1,372 homes at 31 March 2026, including 19 supported housing homes and 1 shared ownership home

Wider portfolio1,399 homes including 27 leasehold properties owned by residents at 31 March 2026. The accounts report no homes managed for other owners and separately identify 19 EPIC-owned homes managed by other bodies.

Operating areaNorth Staffordshire — Stoke-on-Trent, Newcastle-under-Lyme and Staffordshire Moorlands

ServicesSocial, affordable and intermediate rented housing; supported housing, shared ownership and leasehold services; repairs, tenancy support and resident involvement

Regulatory statusG1 governance, V2 financial viability and C1 consumer — RSH judgement published 30 July 2025

LEADERSHIP

Senior leadership and board

Chief Executive OfficerTracey Johnson MBE

Director of HousingCindy Cleghorn

Director of Asset Management & Building ComplianceJon Parkes

Director of Resources & Company SecretarySharon Shaw

Chair of the BoardSimon Wilson

Chair, Audit and Risk Assurance CommitteeMargaret Dodwell

Chair, Governance and Remuneration CommitteeJonathan Moore

Board Member Responsible for ComplaintsAlun Bragg

Board Member; Chair, Tenant Insight GroupChris Elliott

Board MemberRachel Challinor

Board MemberAmandeep Jhawar

Board MemberRobert Morton

Board MemberDave Newmarch

Board Member; Tenant Insight Group MemberJemma Richards

Board MemberDanny Wyer

RESIDENT INFORMATION

Contact EPIC Housing

Official contact routes for EPIC tenants, shared owners, leaseholders and people seeking housing information.

Resident enquiries

01782 252575Monday–Friday, 9am–4pm.

Email

mailbox@epichousing.co.uk

Repairs

01782 818577Brenden Fern Limited, EPIC’s repairs contractor.Report a repair onlineThe online form is available 24 hours a day. Telephone for emergency or urgent repairs.

Out-of-hours emergency repairs

0800 694 0434Emergency repairs outside normal office hours.

Rent and payments

rents@epichousing.co.uk
Rent information and support

Complaints and compliments

Complaint options and feedback formComplaints can also be made by telephone, email, post or in person.

Housing applications

Current availability and application informationEPIC currently states that its waiting list is closed. Check its website for updates.

Reports and accounts

Accounts, tenant reports and governance information

Registered office and reception

Empowering People Inspiring Communities Limited
131–141 Ubberley Road
Bentilee
Stoke-on-Trent
ST2 0EF
Reception open Monday–Friday, 9am–4pm.

Meir office

Normacot Grange Community Building
1 Bordeaux Road
Meir
Stoke-on-Trent
ST3 7GW
Open Tuesdays, 8am–3pm.

Official website

epichousing.co.uk

HOUSING SECTOR REPORTING

Latest on EPIC Housing

Housing Sector reporting and analysis relating to EPIC Housing.

HOUSING SECTOR REPORTING

EPIC Housing reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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