HOUSING SECTOR

Falcon Rural Housing Performance Index

An evidence-led view of how Falcon Rural Housing performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Falcon Rural Housing

Falcon Rural Housing provides affordable homes for people with local connections to communities in Somerset and Devon. Working with parish councils and other local partners, it builds and manages small developments intended to help people remain in their villages and sustain rural communities.

Landlord typeIndependent, non-profit rural housing association and exempt charity
RegistrationFalcon Rural Housing Limited — Regulator of Social Housing L3629
Society number24994R — registered co-operative and community benefit society
HistoryFormerly West Somerset Rural Housing; its first nine social rented homes were completed in 1985
Rented homes owned295 homes at 31 March 2026 — 275 general needs low-cost rented homes and 20 Affordable Rent homes
Home ownership7 low-cost home ownership homes at 31 March 2026, with residents having purchased the maximum permitted share below 100%
Homes managedThe March 2026 regulatory return reports direct management of the above homes, with no homes managed for other owners and no rented homes owned by Falcon but managed by another organisation
Operating areaSomerset and Devon, including Exmoor and communities in Mid Devon
ServicesAffordable rural homes, housing management, repairs and maintenance, help with rent difficulties, and small developments for local housing need
LEADERSHIP

Senior leadership and board

Managing DirectorSamantha Southam
Finance DirectorSteve Dean
Development and Maintenance OfficerDan Chedzoy
Senior Housing OfficerBridie Screen
Chair of the BoardEmma Rhodin
Vice-ChairMalcolm Mackenzie
TreasurerMelville Trimble
Board MemberJohn Norman
Board MemberGideon Sumption
Board MemberRev Matthew Tregenza
Board MemberHugh Warmington
RESIDENT INFORMATION

Contact Falcon Rural Housing

Official contacts for Falcon Rural Housing residents and people seeking a home in Somerset or Devon.

Resident enquiries
01823 667343Monday–Friday, 8.30am–5pm.
Email
info@falconhousing.co.ukInclude your name, address and a telephone number if you need a callback.
Text and WhatsApp
07581 551502For messages. The number does not accept ordinary telephone calls.
Repairs and maintenance
How to report a repairReport repairs to Falcon during office hours by telephone, email or WhatsApp. Photos or videos can help explain the problem.
Out-of-hours emergency repairs
01823 667343Call the main office number and listen to the options for emergencies during evenings, weekends and bank holidays.
Rent payments
Updated allpayments app and online payment guidanceFalcon’s March 2026 notice directs residents to the new allpayments service following the replacement of the old app and payment portal.
Complaints and feedback
Complaints procedure and annual complaints reportsContact Falcon by telephone, email, post, in person or through its online enquiry form.
Online enquiry form
Send an enquiry or complaint
Housing applications
Applying through Homefinder Somerset and Devon Home ChoiceLocal connection and housing need criteria apply. Ask Falcon for help with the application process.
Office and postal address
Falcon Rural Housing Limited
Falcon House
3a South Street
Wellington
Somerset
TA21 8NR
Official website
www.falconruralhousing.com
HOUSING SECTOR REPORTING

Latest on Falcon Rural Housing

Housing Sector reporting and analysis relating to Falcon Rural Housing.

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Falcon Rural Housing reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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