HOUSING SECTOR

Family Housing Association (Birkenhead and Wirral) Performance Index

An evidence-led view of how Family Housing Association (Birkenhead and Wirral) performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Family Housing Association (Birkenhead and Wirral)

Family Housing Association provides rented homes for people in housing need on the Wirral Peninsula. It is a small charitable landlord based in Birkenhead, offering houses, flats and homes for older people alongside housing management, maintenance and practical support for tenants.

Landlord typeIndependent, non-profit charitable housing association, formed in 1968
RegistrationFamily Housing Association (Birkenhead and Wirral) Limited — Regulator of Social Housing L1236
Society number18542R — registered under the Co-operative and Community Benefit Societies Act 2014, with charitable status
Homes owned401 rented homes at 31 March 2026 — 344 general needs homes and 57 homes for older people, as classified in the regulatory return
Homes managedAll 401 homes directly managed at 31 March 2026. No rented homes managed for other owners, and no rented homes owned by the Association but managed by another organisation
Property ownership399 homes held freehold and 2 held under leases with at least seven years remaining at 31 March 2026. These are landlord property interests, not a count of resident leaseholders.
Operating areaWirral Peninsula — including Birkenhead, Oxton, Wallasey, Port Sunlight and Bromborough
ServicesSocial rented housing, repairs and planned maintenance, tenancy management, welfare benefits advice, help with financial difficulties and resident involvement
LEADERSHIP

Senior leadership and board

Chief ExecutiveNeil Moffatt — retirement announced for 31 December 2026
Operations Director & Deputy Chief ExecutiveMark French
Finance DirectorLisa Milns
Operations ManagerChris Sorrentino-Ryan
Asset ManagerCiaran Mullin
Chair of the BoardStephen Morris
Vice-ChairAndrew Davies
Chair, Audit CommitteeGlen Hamilton
Lead Board Member for ComplaintsDave Chetwyn
Lead Board Member for StaffingRuth Simmons
Board MemberYannick Daclinat
Board MemberBrendan McWhinnie
RESIDENT INFORMATION

Contact Family Housing Association

Official contacts for Family Housing Association residents and people seeking housing on the Wirral.

Resident enquiries
0151 647 5000Monday–Friday, 9am–5pm.
Email
admin@familyha.org
WhatsApp
07457 404 489WhatsApp messages only. Calls are not accepted on this number.
Repairs
0151 647 5000
Report a repair through Tenant ServicesUse the repair reporting option on the Tenant Services page, or contact the office.
Out-of-hours emergency repairs
0151 647 5000Emergency repairs can be reported 24 hours a day. When the office is closed, call the main number and follow the instructions.
Rent and payments
Make a payment through the new allpayments serviceHave your payment reference ready. Contact the office if you need a rent statement or help with payments.
Complaints and feedback
Complaints process, reporting options and performance reportsComplaints can also be raised by telephone, email, WhatsApp, post or in person.
Tenant information and support
Tenant ServicesRepair reporting, rent statements, anti-social behaviour reporting, tenant rights and support information.
Housing applications
How to apply through Property Pool Plus
Reports and accounts
Annual report and audited financial statements
Office and postal address
Family Housing Association (Birkenhead & Wirral) Limited
Marcus House
Marcus Street
Birkenhead
CH41 3NY
Official website
www.familyha.org
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