HOUSING SECTOR
First Garden Cities Homes Performance Index
An evidence-led view of how First Garden Cities Homes performs for residents.
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ABOUT THE LANDLORD
About First Garden Cities Homes
First Garden Cities Homes, also known as FGCH, provides affordable housing across Hertfordshire and Bedfordshire. Its homes include rented housing, shared ownership and accommodation for older people. The association combines housing management and resident support with investment in existing homes and new developments.
Landlord typeNon-profit charitable housing association
RegistrationFirst Garden Cities Homes Limited — Regulator of Social Housing registration 5090
Society number8333 — registered under the Co-operative and Community Benefit Societies Act 2014
HistoryFormed on 1 March 2020 through the amalgamation of Howard Cottage Housing Association and Welwyn Garden City Housing Association
Social homes owned2,435 at 31 March 2026 — 2,214 rented homes and 221 low-cost home ownership homes
Other housingThe March 2026 regulatory return separately records 5 non-social rented homes and 4 social leasehold homes
Homes managed4 social rented homes managed for other organisations at 31 March 2026. The accounts report a total group portfolio of 2,448 homes owned and managed, including the tenures listed above.
Operating areaHertfordshire and Bedfordshire — including North Hertfordshire, Hertsmere, Welwyn Hatfield, Stevenage, East Hertfordshire and Central Bedfordshire
ServicesRented and shared ownership homes; sheltered, supported and extra care housing; repairs, tenancy support, resident involvement and new housing development
Regulatory statusG2 governance, V2 financial viability and C2 consumer — RSH judgement published 17 December 2025; the C2 assessment dates from June 2025
LEADERSHIP
Senior leadership and board
Chief ExecutiveJohn Welch
Finance Director & Company SecretarySimon Smith
Resident Experience DirectorMike Parsons
Head of Governance & ComplianceAmanda Jeram
Head of Resident ExperienceHelen Cairns
Head of Development & New BusinessJohn Walton
Head of FinanceKirk Sutton
Head of Asset and ComplianceSteve Smith
Chair of the BoardTracy Allison
Vice-ChairJo Savage
Chair, Development & Finance CommitteeCraig Horn
Chair, Audit & Risk CommitteeMatthew Evans
Chair, Remuneration, Nomination & Governance CommitteeMoreen Pascal
Chair, Resident Experience CommitteeSimon Latson
Board MemberAlessandra Mongiardino
Board MemberDavid Ames
Board MemberJulian Pearce
Board MemberLawrence Shulman
Board MemberMichelle Laramy
Board MemberNatasha Valladares
RESIDENT INFORMATION
Contact First Garden Cities Homes
Official contact routes for FGCH tenants, shared owners, leaseholders and people seeking housing information.
Email
enquiries@fgch.co.ukRepairs
0800 783 0827Report a repair onlineThe freephone repairs line operates Monday–Friday, 8.30am–5pm. Repairs can also be reported using the main number, email or live chat. Sheltered residents can contact their Scheme Manager during office hours.
My Online Account
New portal registration and login informationThe new portal is open for registration. Previous login details do not work. You will need your full account reference and personal details held by FGCH; each household member needs a unique email address.Complaints and feedback
Make a complaint or send feedbackUse the contact form, telephone, email, live chat or speak to staff in person.Complaints policy and reporting
Complaints policy, self-assessment and performance reportHousing options
Find rented, shared ownership and older persons’ housingReports and accounts
Financial statements and performance informationRegistered office and reception
First Garden Cities Homes LimitedPioneer House
Norton Way South
Letchworth Garden City
Hertfordshire
SG6 1NY
Reception open Monday–Friday, 8.30am–4.30pm. Arrange an appointment if you wish to meet a named member of staff.
Official website
www.fgch.co.ukHOUSING SECTOR REPORTING
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