HOUSING SECTOR

Framework Housing Association Performance Index

An evidence-led view of how Framework Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Framework Housing Association

Framework is a charity and housing association supporting people facing homelessness and other complex needs. It provides supported accommodation, homelessness prevention and street outreach alongside health, recovery, employment and independent living support.

Landlord typeNon-profit registered provider and homelessness charity
RegistrationFramework Housing Association — Regulator of Social Housing LH4184
Company and charityCompany limited by guarantee 03318404 — registered charity 1060941
Homes owned or leased1,278 accommodation units at 31 March 2026 — 1,112 supported housing units, 103 Affordable Rent units and 63 care home units. The total includes bedspaces in shared accommodation, rather than only self-contained homes. The regulatory return records 945 units held freehold and 333 held under leases.
Homes managed97 social housing units managed for other owners at 31 March 2026. Total owned, leased and managed accommodation — 1,375 units.
Operating areaServices across Nottingham and Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire and Sheffield
ServicesSupported housing, care accommodation, tenancy support, rough sleeping outreach, homelessness prevention, health and substance use recovery, and employment support
Regulatory statusG1 governance and V2 financial viability — RSH judgement published 12 November 2025. Consumer standards had not been assessed in that judgement.
LEADERSHIP

Senior leadership and board

Chief ExecutiveClaire McGonigle
Director of Finance, Governance and RiskSuzanne Williamson
Director of Health and Social CareApollos Clifton-Brown
Director of Property and Housing ServicesDave Newmarch
Director of Policy, Insight and EngagementSteve Watson
Director of Homelessness ServicesKaren Little
Chair of the BoardPaddy Tipping
Chair, Service Delivery CommitteeMarcus Beale
Chair, Nominations and Remuneration CommitteeRob Main
Board MemberJane Bethea
Board MemberHolly Dagnall
Board MemberTom Jackson
Board MemberNeil Jones
Board MemberProfessor Brigitte Scammell
Board MemberJonathan Bemrose
Board MemberAmy Laurie
RESIDENT INFORMATION

Contact Framework

Residents can contact their Support Worker, Housing Officer or the staff team at their accommodation. The following official routes are also available.

General enquiries
0115 841 7711Contact head office during office hours.
Email
info@frameworkha.org
Repairs
0115 841 7711Ask for Property Services, or report the repair to your Support Worker or Housing Officer.Repairs information
Out-of-hours support and emergency repairs
0800 013 1324Duty Manager service outside office hours, including weekends and bank holidays.
Anti-social behaviour
asb@frameworkha.orgOffice hours — 0800 066 5261. Outside office hours — 0800 013 1324.ASB information and reporting form
Resident complaints
complaints@frameworkha.orgYou can also speak to staff or call head office.Resident complaints form and procedure
Resident information and rent
Rent payments, resident handbook and housing information
Resident contact options
Staff support, out-of-hours help and safeguarding
Reports and accounts
Financial statements, resident reports, performance and policies
Registered office
Framework Housing Association
Val Roberts House
25 Gregory Boulevard
Nottingham
NG7 6NX
Official website
www.frameworkha.org
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