HOUSING SECTOR

Franklands Village Housing Association Performance Index

An evidence-led view of how Franklands Village Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Franklands Village Housing Association

Franklands Village Housing Association, known as FVHA, provides affordable rented homes in Haywards Heath. Its origins lie in a 1930s Rotary initiative to create homes and employment for local people. It remains an independent association focused on maintaining its homes and supporting the village community.

Landlord typeIndependent, non-profit housing association and exempt charity
RegistrationFranklands Village Housing Association Limited — Regulator of Social Housing L1680
Society number14582R — registered society
Homes owned283 general needs rented homes at 31 March 2026, all held freehold and directly managed, according to the RSH 2026 statistical return. The homes include houses, flats and self-contained studios.
Homes managedNo social rented homes managed for other owners, and no owned social rented homes managed by other organisations, at 31 March 2026.
Operating areaFranklands Village, Haywards Heath, in the Mid Sussex district of West Sussex
ServicesAffordable rented housing, repairs and maintenance, tenancy management, help with benefits and financial concerns, and community facilities. The association has nomination rights to sheltered flats at Charles Bennett Court but does not own or manage that sheltered accommodation.
LEADERSHIP

Senior team and board chair

Chief ExecutivePatricia Shadforth
Head of FinanceJen Viccars
Housing ManagerSharon Watson
Property Services ManagerWayne Martin
Housing OfficerPaul Wright
Repairs OfficerJo Hubbard
Chair of the BoardCarrie Parnell
RESIDENT INFORMATION

Contact FVHA

Contact the Estate Office for tenancy enquiries, repairs and help with housing matters.

Estate Office
01444 413771Monday–Thursday, 8am–4pm. Friday, 8am–3.30pm. Closed for lunch, 1pm–2pm.
Email
enquiries@fvha.org.uk
Repairs during office hours
01444 413771Report repairs to the Estate Office.Repairs and maintenance guide
Out-of-hours emergency repairs
07732 675240For emergencies when the Estate Office is closed. FVHA advises that non-emergency call-outs may be recharged.
Tenancy and financial support
Book through the Estate OfficeHousing Manager appointments are offered Tuesday–Thursday, 9am–3pm, subject to availability. Help includes tenancy matters, benefit claims and financial concerns.
Online contact
Send an enquiry using the contact form
Complaints and feedback
enquiries@fvha.org.ukYou can also contact the office by telephone, in person or in writing.Complaints documents and board response
Applying for a home
Access to Housing policy and application formsRead the current eligibility and allocation policy. Applications require both the housing application and financial assessment forms.
Reports and governance
Annual report, tenant survey, policies and governance documents
Resident newsletter
Read the latest village newsletter
Office address
The Estate Office
Franklands Village
Haywards Heath
West Sussex
RH16 3RS
Official website
www.fvha.org.uk
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