HOUSING SECTOR

Gateway Housing Association Performance Index

An evidence-led view of how Gateway Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Gateway Housing Association

Gateway Housing Association is a not-for-profit housing association with roots in East London dating back to 1926. It provides social and affordable rented homes, housing for older people, supported housing and shared ownership, alongside leasehold services. Its homes are mainly in Tower Hamlets. Gateway’s services include tenancy management, repairs, investment in existing homes and support for local communities.

Landlord type Not-for-profit housing association; registered society
Registration Gateway Housing Association Limited — RSH registration L0517; society registration 10433R
Homes owned 3,156 properties at 31 March 2026 — including 380 low-cost home ownership and 276 leasehold properties, as classified in the accounts
Homes managed 3,032 properties at 31 March 2026 — including 380 low-cost home ownership and 264 leasehold properties. Excludes 515 properties under development.
Operating area East London, mainly Tower Hamlets
Regulatory grades G1 / V1 — judgement dated 17 December 2025. Consumer standards not yet assessed.
LEADERSHIP

Senior leadership

Board Chair David Done OBE
Vice Chair Bala Mahendran
Chief Executive Officer Kate Franklin
Director of Customer Services Jahanara Rajkoomar
Director of Assets and Development Ola Akintelure
Director of Finance and Governance Aaron Keyte
Governance and Executive Support Manager Katy Marx
RESIDENT INFORMATION

Contact Gateway Housing Association

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone
020 8709 4300 The same number accepts emergency repair reports 24 hours a day, seven days a week.
Freephone
0800 052 9922
Email
customer.services@gatewayhousing.org.uk
Official website
www.gatewayhousing.org.uk
Contact and enquiries
General enquiries
Resident account
MyHome customer portal Access resident services and report non-emergency repairs.
Repairs
Report a repair For emergency repairs, call 020 8709 4300 rather than using the portal or email.
Complaints
Gateway complaints process
Complaints email
complaintsandresponses@gatewayhousing.org.uk
Postal address
Gateway Housing Association
409–413 Mile End Road
London
E3 4PB
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Housing Sector reporting and analysis relating to Gateway Housing Association.

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