HOUSING SECTOR

Gentoo Group Performance Index

An evidence-led view of how Gentoo Group performs for residents.

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ABOUT THE LANDLORD

About Gentoo Group

Gentoo Group is a Sunderland-based housing association providing social and affordable homes across the North East of England. Its activities include housing management, repairs, maintenance, regeneration, investment in existing homes and the development of new housing.

Landlord type Housing association

RSH registration L4313 — Gentoo Group Limited

Homes owned 28,717 homes — Regulator of Social Housing 2025 statistical data return.

Homes managed Data being verified

Operating area Sunderland and the North East of England

LEADERSHIP

Senior leadership

Chief Executive Louise Bassett

Group Chair Claire Long

Executive Director of Finance Paul Wright

Executive Director of Regulatory and Business Services Stephen Flounders

Executive Director of Customer, People and Engagement Susan Fulton

Executive Director of Property Marc Edwards

Director of Customer Chris Roberts

Director of Asset and Sustainability Peter Akers

Director of Safety, Risk and Assurance Gemma Darville

Director of Communications and Engagement Lisa Graveling

Development and Regeneration Director Joanne Gordon

RESIDENT INFORMATION

Contact Gentoo Group

Official routes for residents to contact their landlord, manage their account and raise a complaint.

Telephone

0191 525 5000 General enquiries and repairs.
Monday to Thursday, 8.30am–5pm.
Friday, 8.30am–12.30pm.
Emergency repairs can be reported outside these hours using the same number.

Official website

Visit Gentoo Group

Contact and enquiries

Contact Gentoo Group General enquiries can be submitted using Gentoo's online enquiry form or by telephone. Residents can also visit their local office.

Resident account

My Gentoo — access and support Access rent statements, make payments, report non-emergency repairs, view repair history and manage tenancy enquiries online.

Complaints

Complaints process
feedback@gentoogroup.com Residents can complain online, by email, telephone, post or in person. Gentoo operates a two-stage formal complaints process.

Postal address

Gentoo Group Limited
Emperor House
2 Emperor Way
Doxford International Business Park
Sunderland
SR3 3XR

HOUSING SECTOR REPORTING

Latest on Gentoo Group

Housing Sector reporting and analysis relating to Gentoo Group.

Gentoo Group reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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