HOUSING SECTOR

Gloucester City Homes Performance Index

An evidence-led view of how Gloucester City Homes performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Gloucester City Homes

Gloucester City Homes, known as GCH, provides affordable homes and housing services across Gloucester and the surrounding area. It became an independent housing association in March 2015 following the transfer of council housing from Gloucester City Council. Its work includes rented housing, shared ownership, independent living and accommodation for people experiencing homelessness.

Landlord typeIndependent, non-profit housing association and charitable community benefit society
RegistrationGloucester City Homes Limited — Regulator of Social Housing 4584
Society number7041 — charitable community benefit society
Homes owned4,819 social housing units at 31 March 2026 — 4,675 social rented units and 144 shared ownership homes. The rented figure includes 48 bedspaces in non-self-contained accommodation. A further 18 non-social rented homes are recorded separately.
Homes managedFour social rented homes managed for other owners at 31 March 2026. The regulatory return also records 334 social leasehold properties separately from rented and shared ownership stock.
Operating areaGloucester and surrounding Gloucestershire, including Tewkesbury, Stroud, Cheltenham and the Forest of Dean
ServicesSocial and affordable rented housing, shared ownership, independent living for older people, supported and temporary accommodation, leasehold services, tenancy sustainment and community support
Regulatory statusG1 governance and V2 financial viability — RSH judgement published 28 January 2026. Consumer standards had not been assessed in that judgement.
LEADERSHIP

Senior leadership and board

Chief ExecutiveGuy Stenson
Executive Director, Business ResourcesAnne Southern
Executive Director, Customer ExperienceMichael Hill
Director of FinanceAndrew Pickervance
Director of People, Culture and CommunicationCharlie Morefield
Director of Governance, Risk and AssuranceIain Turner
Director of Homes and SustainabilityLee Duty
Director of Housing OperationsNatalie Thelwell
Director of Data, Systems and ChangePaul Haines
Chair of the BoardMaria Bond
Senior Independent DirectorPaul Roberts
Board MemberAlan Inman-Ward
Board MemberDavid Manser
Board MemberDawn Barnes
Board MemberLewis Johnson
Board MemberLionah Kawonza
Board MemberMilla Mazilu
Board MemberPatrick McCarthy
RESIDENT INFORMATION

Contact Gloucester City Homes

Official routes for tenants, shared owners and leaseholders. Visits to the Customer Hub are by pre-arranged appointment.

Customer enquiries
01452 424 344Monday, Tuesday, Thursday and Friday, 8.30am–5pm. Wednesday, 11am–5pm. Closed on bank holidays for routine enquiries.
Housing, rent and independent living
customer.experience@gch.co.ukAlso the contact for anti-social behaviour enquiries and Customer Hub appointments.
Repairs
repairs@gch.co.ukFor non-emergency repair enquiries.Online repairs system and repair information
Emergency repairs — 24 hours
01452 424 344Available 24/7. Calls transfer to the out-of-hours service when the office is closed. Report emergencies by telephone, rather than online.
MyGCH account
Sign in to MyGCHView account balances, make payments and update contact details.
Leaseholders
leaseholders@gch.co.uk
Tenancy sustainment
tenancy.sustainment@gch.co.uk
Homeless accommodation team
homeless@gch.co.uk
Complaints and feedback
complaints@gch.co.ukYou can also complain by telephone or in writing.Complaints form, process and reports
Reports and accounts
Customer annual report, published accounts and performance information
Registered office and Customer Hub
Gloucester City Homes Limited
Railway House
Bruton Way
Gloucester
GL1 1DG
Customer Hub visits require an appointment.
Official website
www.gch.co.uk
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to Gloucester City Homes.

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