HOUSING SECTOR

Golden Lane Housing Performance Index

An evidence-led view of how Golden Lane Housing performs for residents.

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About Golden Lane Housing

Golden Lane Housing, known as GLH, provides specialist housing for people with a learning disability and autistic people. It owns and leases accommodation across England, Wales and Northern Ireland, working with families, local authorities and support providers to help tenants find and maintain suitable homes.

Landlord typeSpecialist supported housing association and charitable community benefit society
RegistrationGolden Lane Housing Limited — Regulator of Social Housing 4803
Society number8734 — charitable community benefit society
Homes owned1,358 accommodation units at 31 March 2026 — 1,356 social housing units and two market rented units, as classified in the annual accounts.
Homes leased and managed1,936 social housing accommodation units in properties leased from other landlords at 31 March 2026. The accounts describe these as managed units. Total owned and managed accommodation — 3,294 units across 1,723 properties. These figures include bedspaces in shared homes. Some properties contain several accommodation units, so this is not a count of 3,294 separate buildings.
Operating areaEngland, Wales and Northern Ireland
ServicesSpecialist housing for people with a learning disability and autistic people, enhanced housing management, repairs, adaptations and planned investment. GLH works with tenants, families, commissioners and support providers to help people live independently.
Regulatory statusG1 governance, V1 financial viability and C1 consumer — RSH judgement published 13 May 2026.

Senior leadership and board

Chief Executive and Executive Board MemberJohn Verge
Chief Finance OfficerShaeen Azam
Director of Development and GrowthEmily Collinson
Director of Property and SustainabilityMelissa O’Donnell
Interim Director of Housing and Tenant ExperiencePaul Knight
Director of Business Services and Company SecretaryEmma Midgley
Chair of the BoardSteve Secker
Vice Chair; Chair, People, Nominations and Remuneration CommitteeJonathan Bunt
Chair, New Business CommitteeBernie Keenan
Chair, Risk and Audit CommitteeJason Ridley
Chair, Housing and Property Committee; Member Responsible for ComplaintsValerie Waby
Board Member; Co-chair, Board and Tenants Working TogetherDarren Ryland
Board MemberNatalie Macpherson
Board MemberJohn Turner
Board MemberRuth Dent
Board MemberNic Marriott

Contact Golden Lane Housing

Official contact routes for tenants, families, advocates and support providers.

General enquiries
0300 003 7007Select option 2 for general enquiries.
Non-urgent repairs
0300 003 7007Select option 1 between 9am and 5pm.propertyservices@glh.org.uk
Emergency repairs — 24 hours
0300 003 7007Select option 1. Emergency repairs can be reported at any time, day or night. Use the telephone for emergencies.
Online repairs tool
Report a non-urgent repair onlineThe online tool is for non-urgent repairs.
Damp and mould
propertyservices@glh.org.ukYou can also call 0300 003 7007 and select option 1.
Complaints and feedback
enquiries@glh.org.ukCall 0300 003 7007, option 2, or write to the Head of Tenant Experience at the address below.Complaints information and easy-read guidance
Contact form
Send a general enquiryDo not use the contact form to report an emergency repair.
Registered office
Golden Lane Housing Limited
Parkway Four
Parkway Business Centre
Princess Road
Manchester
M14 7HR
Official website
www.glh.org.uk
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