HOUSING SECTOR

Golding Homes Performance Index

An evidence-led view of how Golding Homes performs for residents.

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ABOUT THE LANDLORD

About Golding Homes

Golding Homes is an independent housing association based in Maidstone, providing affordable homes and housing services across Kent and the South East. Established in 2004 following the transfer of Maidstone Borough Council’s homes, it invests in existing homes, builds new housing and provides practical support to residents and communities.

Landlord typeIndependent, non-profit housing association

RegistrationGolding Homes Limited — Regulator of Social Housing LH4402

Society number7628 — registered community benefit society

Social homes7,902 social housing homes owned and managed at 31 March 2026 — 5,416 social rent, 1,530 Affordable Rent, 382 supported housing and housing for older people, and 574 shared ownership homes.

Wider portfolioAt 31 March 2026, the accounts also report 184 market rent homes, 488 leasehold properties and 54 commercial properties. The overall owned and managed portfolio of 8,628 therefore includes leaseholds and commercial premises; it is not a count of rented homes.

Operating areaMaidstone and surrounding areas of Kent and the South East

ServicesRented housing, shared ownership, older people’s housing, repairs and home improvements, neighbourhood services, benefits and employment support, and new housing development

Regulatory statusG1 governance, V2 financial viability and C1 consumer — RSH judgement published 25 March 2026

LEADERSHIP

Senior leadership and board

Chief ExecutiveStephanie Goad

Director of FinanceDavid Hart

Director of Business ChangeRebecca Taylor

Director of Customer ExperienceGenette Pinwill

Director of PropertyNeil Diddams

Chair of the BoardRachel Hatfield

Deputy Chair; Chair, Treasury and Finance CommitteeEbele Akojie

Chair, Customer Experience CommitteeKarin Stockerl

Chair, Audit and Assurance CommitteeLisa Fotheringham

Chair, Governance and Remuneration CommitteeOwen Ingram

Board MemberSimon Bass

Board Member; Member Responsible for ComplaintsAshley Bryant

Board MemberRajiv Peter

Chair, Development Appraisal PanelIan Hagger

RESIDENT INFORMATION

Contact Golding Homes

Official contact routes for tenants, shared owners and leaseholders.

Customer enquiries

0300 777 2600Monday–Friday, 8am–5pm, except Tuesday when lines open at 9.30am.

Email

help@goldinghomes.org.uk

Repairs and maintenance

Report a repairUse MyGolding or call 0300 777 2600 and select option 1.

Emergency repairs — including out of hours

0300 777 2600Call immediately for emergency repairs. The same number connects to the out-of-hours contractor outside normal office hours.

MyGolding account

Sign in or register for MyGoldingManage your tenancy and rent account, report repairs and manage appointments.

Complaints and feedback

Complaints and compliments complaints@goldinghomes.org.uk

Contact options

Visit the contact page

Reports and accounts

Financial statements, policies and reports Customer Annual Review 2025/26

Registered office

Golding Homes Limited
County Gate One
Staceys Street
Maidstone
Kent
ME14 1STVisits by pre-booked appointment. Monday–Thursday, 8am–4.30pm; Friday, 8am–4pm.

Official website

www.goldinghomes.org.uk

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