HOUSING SECTOR

Hastoe Performance Index

An evidence-led view of how Hastoe performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Hastoe

Hastoe Housing Association is a charitable housing association specialising in affordable rural housing. Established in 1962, it provides rented, shared ownership and leasehold homes across southern England. Its work includes developing energy-efficient homes with rural communities, alongside managing its existing rural and urban properties.

Landlord type Charitable housing association and registered provider of social housing
Registration Regulator of Social Housing: L0018. Registered Society: 16243R.
Homes owned 5,146 homes reported by the Regulator of Social Housing using the 2025 Statistical Data Return. The precise 2026 ownership breakdown is being verified.
Homes managed Over 7,500 rented, shared ownership and leasehold homes, according to Hastoe’s current website. This broader portfolio is not directly comparable with the regulator’s ownership figure; its precise reporting date and breakdown are being verified.
Operating area East, South East and South West England, with a particular focus on rural communities
Regulatory grades C2 consumer / G1 governance / V2 financial viability. Latest judgement published 12 November 2025; consumer assessment dated April 2025.
LEADERSHIP

Senior leadership

Interim Chief Executive Liz Cook
Finance Director and Legal Company Secretary Will Roberts
Housing Director George Parkinson
Development Director Chris Meadows
Property Director Kirsty McGivney
Head of Development Mike Cramp
Head of Finance Morgan Thomas
Board Chair Lindy Morgan
Deputy Chair Madeleine Forster
RESIDENT INFORMATION

Contact Hastoe

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Website
www.hastoe.com
Customer services
0300 123 2250 Monday, 9.30am–5pm. Tuesday to Friday, 9am–5pm. Non-emergency telephone enquiries close on Wednesdays between 1pm and 3pm for training.
Emergency repairs
0300 123 2250 Use this number for emergency repairs, including outside office hours, at weekends and on bank holidays.
Contact options
Contact Hastoe Residents are directed to MyHastoe for routine enquiries. A separate contact form is available for non-residents.
Resident account
MyHastoe Report non-urgent repairs, make payments, contact Hastoe and raise complaints.
Report a repair
Repairs information and reporting Report routine repairs through MyHastoe. Telephone for emergencies.
Complaints
Make a complaint Use the online form, MyHastoe, telephone or post. Complaints can also be made in person or through an authorised representative.
Postal address
Hastoe Housing Association
Fleur-de-Lis
Middlemarsh Street
Dorchester
Dorset
DT1 3GX
HOUSING SECTOR REPORTING

Latest on Hastoe

Housing Sector reporting and analysis relating to Hastoe.

HOUSING SECTOR REPORTING

Hastoe reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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