HOUSING SECTOR

Hexagon Performance Index

An evidence-led view of how Hexagon performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Hexagon

Hexagon Housing Association is a charitable housing association providing affordable homes and services in South East London. Its housing includes general needs rented homes, supported housing, care accommodation and shared ownership. The wider group also includes Horniman Housing Association.

Landlord type Charitable housing association and registered provider of social housing
Registration Hexagon Housing Association Limited. Regulator of Social Housing: L1538.
Homes owned 4,365 social housing homes and bedspaces at 31 March 2026, excluding leasehold units. The accounts separately record 136 owned leasehold units. These figures relate to Hexagon itself and exclude Horniman.
Homes managed 3,981 social housing homes and bedspaces at 31 March 2026, excluding leasehold units. This includes 18 managed for others; 402 Hexagon-owned homes and bedspaces are managed by other organisations.
Operating area South East London
Regulatory grades C2 consumer / G2 governance / V2 financial viability. Gradings under review from 15 October 2026. The regulator is investigating possible serious failings against the Governance and Financial Viability Standard; the outcome is pending.
LEADERSHIP

Senior leadership

Chief Executive Sheron Carter
Interim Development & Sales Director Jennifer Currier
Finance & IT Director Ali-Jarar Shah
Operations Director Stefanie Turton
Board Chair Simon Fanshawe OBE
RESIDENT INFORMATION

Contact Hexagon

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Website
hexagon.org.uk
Customer services and repairs
020 8778 6699 Monday to Friday, 9am–5pm.
Emergency repairs outside office hours
01582 726 803 Select option 3 when the main Hexagon office is closed.
Heating and hot water
0800 088 4433 Smith & Byford. Available 24 hours a day, 365 days a year.
Non-urgent repairs email
customer-desk@hexagon.org.uk
Contact options
Contact Hexagon Contact information and online enquiry form.
Resident account
MyHexagon Access your resident account and submit repair requests or complaints.
Complaints
Complaints information Complaints can be made through MyHexagon, by telephone, in writing or in person. complaints@hexagon.org.uk
Office and postal address
Hexagon Housing Association
130–136 Sydenham Road
Sydenham
London
SE26 5JY Office hours: Monday to Friday, 9am–5pm.
HOUSING SECTOR REPORTING

Latest on Hexagon

Housing Sector reporting and analysis relating to Hexagon Housing Association.

HOUSING SECTOR REPORTING

Hexagon reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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