HOUSING SECTOR

Hightown Performance Index

An evidence-led view of how Hightown performs for residents.

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ABOUT THE LANDLORD

About Hightown

Hightown Housing Association is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. It provides affordable rented and shared ownership homes, alongside care and supported housing services. Hightown operates as a single legal entity without subsidiaries or joint ventures.

Landlord type Charitable housing association with exempt charity status and registered provider of social housing

Registration Hightown Housing Association Limited. Regulator of Social Housing: L2179.

Homes owned 9,454 at 31 March 2026. Includes rented and supported housing, housing for older people, shared ownership and leasehold properties. Homes under development are excluded.

Homes managed 65 additional homes managed for others at 31 March 2026. Hightown reports a combined owned and managed portfolio of 9,519. Separately, 13 supported housing tenancies are managed by agencies on Hightown’s behalf.

Operating area Primarily Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire

Regulatory grades G1 governance / V2 financial viability. Consumer standards not yet assessed. Latest judgement published 26 November 2025.

LEADERSHIP

Senior leadership

Chief Executive Maxine Espley MBE

Chief Financial Officer Mark Farrar

Executive Director of Homes Sean Hughes

Executive Director of Strategy Amy Laurie

Executive Director of Corporate Services Carol Lovell

Executive Director of Care & Support Gemma Richardson

Executive Director of Development Andrew Royall

Executive Director of Housing Natalie Sturrock

Head of Asset Management & Sustainability Mark Rooney

Head of Landlord Health & Safety Nicholas Gessey

Head of Housing Shetal Jagatia-Patel

Head of Home Ownership & Commercial Donna Spikings

Head of Development Claire Bishop

Head of Projects Alison Laing

Head of Land Sam Galvin

Head of Care & Supported Housing — Learning Disabilities Laura Duff

Head of Care & Supported Housing — Homelessness & Mental Health Spiros Georgiou

Head of Care & Supported Housing — CQC Regulated Care Francis Zvoma

Head of Communications & External Engagement Victoria McDonald

Head of Technology & Change Rich Harvey

Head of Business Support Claire Martin

Head of Governance, Risk & Compliance Julie Ellis

Head of HR Kerry Demner

Head of Corporate Health & Safety Ian Kimmett

Head of Financial Accounting & Operations Lillian Reynolds

Interim Head of Financial Accounting & Operations Jay Patel

Head of Financial Planning & Treasury Olufunmike Oloruntuyi

Board Chair Qadeer Kiani OBE

Vice Chair Chris Ellmore

RESIDENT INFORMATION

Contact Hightown

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Website

www.hightownha.org.uk

General enquiries

01442 292300 Monday to Friday, 9am–5pm.

Email

housing.services@hightownha.org.uk

Repairs during office hours

01442 292301 Monday to Friday, 9am–5pm. maintenance.services@hightownha.org.uk

Emergency repairs outside office hours

020 3701 3525 Alternative number: 0845 160 0077.

Resident account

MyHightown View your account, report and track repairs, and contact Hightown.

Report a repair

Repairs information and reporting Use MyHightown for routine repairs. Telephone for emergencies.

Complaints

Complaints, compliments and feedback Make a complaint through the online form, MyHightown, telephone or post.

Contact options

Contact Hightown

Office and postal address

Hightown House
Maylands Avenue
Hemel Hempstead
Hertfordshire
HP2 4XH Office hours: Monday to Friday, 9am–5pm.

HOUSING SECTOR REPORTING

Latest on Hexagon

Housing Sector reporting and analysis relating to Hexagon Housing Association.

HOUSING SECTOR REPORTING

Hexagon reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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