HOUSING SECTOR

Housing for Women Performance Index

An evidence-led view of how Housing for Women performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Housing for Women

Housing for Women provides affordable homes and specialist support for women across London. Its work includes housing for women and their families, domestic abuse services, support for survivors of trafficking and help for women rebuilding their lives after prison.

Landlord typeNon-profit housing association and registered charity supporting women and their families
RegistrationHousing For Women — Regulator of Social Housing registration L0970
Company and charityCompany number 00420651; registered charity number 211351
Homes ownedThe RSH return records 830 owned accommodation units at 31 March 2026 — 828 social rented units, including 2 general needs bedspaces, and 2 non-social rented units.
Homes managedThe same return records 2 additional non-social rented units managed for other owners. Total recorded owned and/or managed accommodation was 832 units at 31 March 2026.
Operating areaLondon, with owned homes in Brent, Camden, Ealing, Greenwich, Hounslow, Kensington and Chelsea, Lewisham, Southwark and Westminster
ServicesAffordable rented homes, domestic abuse refuges and community support, support for survivors of trafficking, women leaving prison and older women
Applying for housingHousing applications require a referral from a local council or an approved agency. Direct applications for general housing are not accepted.
LEADERSHIP

Senior leadership and board

Chief Executive and Company SecretaryAlison Muir
Director of Finance and ITBeth Haile
Director of OperationsAlison Brown
Director of Supported HousingJill Maddison
Chair of the BoardSusan Kane
Chair, People and Customer CommitteeTroy Henshall
Board MemberCaroline Davies
Board MemberSimon Basey
Board MemberYvonne Akinmodun
Board MemberElaine Marshall
Board MemberVictoria Dingle
Board MemberHelena Evans
Board MemberSomayya Yaqub
RESIDENT INFORMATION

Contact Housing for Women

Official contact routes for residents, applicants and people seeking specialist support.

Customer services
020 7501 6120Monday–Friday, 9am–5pm, excluding bank holidays. The customer services phone line opens at 11am on Thursdays.
Resident email
customer.service@h4w.co.ukFor tenancy enquiries and complaints.
Report a repair
Current repair reporting optionsCall 020 7501 6120. Choose option 1 for gas, heating and hot water through Watret, or option 2 for other repairs through Chigwells.
Out-of-hours emergency repairs
020 7501 6120Choose option 2 for the out-of-hours repairs service. Supported housing and refuge residents should report repairs to staff at their premises.
Customer portal
Resident login and registrationOnline access to rent accounts, payments, repairs and contact requests.
Complaints and compliments
Complaints information and form
Domestic abuse services
Domestic abuse referral and advice informationThe contact page provides the confidential referral and advice line and its opening hours.
Housing information
Homes and referral routes
Reports and financial information
Financial statements and annual review
Registered office
Housing for Women
Sixth Floor, Blue Star House
234–244 Stockwell Road
London
SW9 9SP
Official website
hfw.org.uk
HOUSING SECTOR REPORTING

Latest on Housing for Women

Housing Sector reporting and analysis relating to Housing for Women.

HOUSING SECTOR REPORTING

Housing for Women reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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