HOUSING SECTOR

Innisfree Housing Association Performance Index

An evidence-led view of how Innisfree Housing Association performs for residents.

COMING SOON
Housing Sector Performance Index
ABOUT THE LANDLORD

About Innisfree Housing Association

Innisfree provides affordable homes and housing services in London and Hertsmere. Its origins lie in efforts to improve housing conditions for London’s Irish community. It continues to serve Irish residents alongside people from other backgrounds, offering family homes, supported accommodation and housing for older people.

Landlord typeIndependent, not-for-profit housing association with charitable status and Irish roots
RegistrationInnisfree Housing Association Limited — Regulator of Social Housing LH3829
Society number24847 — registered community benefit society
Homes owned606 social housing units at 31 March 2026, according to the RSH return — 603 rented units and 3 shared ownership homes.
Housing mixThe rented total comprises 493 general needs units, 47 Affordable Rent units, 38 supported housing units and 25 units for older people. These are accommodation units rather than a count of separate buildings.
Homes managedAll 606 owned social housing units were directly managed. The March 2026 return records no additional homes managed for other owners and no separate leasehold portfolio.
Operating areaNorth and West London and other London boroughs, plus Hertsmere. Areas include Brent, Camden, Hammersmith and Fulham, Haringey, Enfield, Ealing, Barnet, Lambeth, Lewisham, Harrow, Islington and Hillingdon.
ServicesAffordable rented and shared ownership homes, supported housing, housing for older Irish people, repairs, tenancy management, income and benefits support, and resident involvement
LEADERSHIP

Senior leadership and board

Chief ExecutiveJohn Delahunty
Finance DirectorEddie O’Riordan
Operations DirectorSamantha Connell
Chair of the BoardSean McLaughlin
Board Member; Audit and Risk Committee ChairAli-Jarar Hussain Shah
Board MemberGerry Doherty
Board MemberJohn Fitzsimons
Board MemberJohn Weir
Board MemberRebecca O’Donnell
Board MemberDaniel Mensah
Board MemberN’jaindeh Lungoci
Board MemberSusan French
Board MemberRoch Ottaway-Schollij
RESIDENT INFORMATION

Contact Innisfree Housing Association

Official contact routes for Innisfree tenants, shared owners and people seeking housing information.

Customer enquiries
020 7625 1818Normal working hours are Monday–Friday, 9am–5pm.
General enquiries
info@innisfree.org.uk
Housing and tenancy enquiries
housing@innisfree.org.ukContact the housing team for tenancy questions, support and appointments.
Repairs
Report a repairUse the online form, telephone the office or email maintenance@innisfree.org.uk for routine repairs.
Repairs email
maintenance@innisfree.org.uk
Out-of-hours emergency repairs
020 7625 1818 — option 15pm–9am Monday–Friday, and all day at weekends and on bank holidays.
Rent payments and statements
Paying your rent and checking your accountTelephone option 3 for the income service. Allpay accepts payments but does not show your current Innisfree rent balance. Ask the income team for a balance or statement.
Online tenancy account
Previous My Tenancy service noticeInnisfree marks the former My Tenancy service as no longer available. Contact the housing team for current online account arrangements.
Complaints and feedback
Complaints informationEmail complaints@innisfree.org.uk or telephone the office.
Complaints email
complaints@innisfree.org.uk
Housing officer
Find your housing officer
Reports and accounts
Annual reports, accounts and performance information
Registered office
Innisfree Housing Association
190 Iverson Road
London
NW6 2HLVisits are by pre-booked appointment.
Official website
www.innisfree.org.uk
HOUSING SECTOR REPORTING

Latest on Innisfree Housing Association

Housing Sector reporting and analysis relating to Innisfree Housing Association.

HOUSING SECTOR REPORTING

Innisfree Housing Association reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON
View all Innisfree Housing Association stories →

Are you a Innisfree Housing Association

resident with a story to tell?

If you’ve experienced something you think Housing Sector should know about — good or bad — we want to hear from you. Your experience could help us understand what’s really happening for residents.

Share your story with Housing Sector →