HOUSING SECTOR
ISHA Performance Index
An evidence-led view of how ISHA performs for residents.
COMING SOON
ABOUT THE LANDLORD
About Islington and Shoreditch Housing Association
Islington and Shoreditch Housing Association, known as ISHA, provides affordable homes and neighbourhood services across North and East London. Its work includes rented homes, shared ownership, supported housing and services for leaseholders, alongside investment in existing properties and new housing development.
Landlord typeCommunity-based, not-for-profit housing association with charitable status
RegistrationIslington and Shoreditch Housing Association Limited — Regulator of Social Housing L0457
Society number11614R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes ownedRSH return at 31 March 2026 — 2,358 social housing units, comprising 1,961 rented units and 397 shared ownership homes, plus 19 non-social rented units.
Homes managedThe RSH return records all of the above as directly managed and no additional homes managed for other owners. The 61 supported housing units and 36 units for older people are self-contained homes.
Leasehold services288 leasehold properties reported separately at 31 March 2026 — 216 social leasehold and 72 non-social leasehold properties. These are additional to the rented and shared ownership totals above.
Accounts measureThe 2025/26 accounts report 2,378 homes owned and managed at 31 March 2026. This differs by one unit from the 2,377 rented and shared ownership units in the RSH return above. The two measures are presented separately.
Operating areaNorth and East London — Islington, Hackney, Waltham Forest, Haringey, Tower Hamlets and Camden
ServicesSocial and affordable rented homes, shared ownership, leasehold services, private renting, supported housing, housing for older people, tenancy support and new housing development
Regulatory statusG1 governance, V2 financial viability and C2 consumer — RSH judgement published 8 July 2026
LEADERSHIP
Senior leadership and board
Chief Executive and Board MemberPippa Fleetwood-Read
Director of People and PerformanceThea McNaught-Reynolds
Director of Housing and NeighbourhoodsRichard Smith
Chair of the BoardRobert (Bob) Heapy
Board Member; Property Investment Committee ChairAlwyn Lewis
Board Member; Audit and Risk Committee ChairJonathan Bunt
Senior Independent Director; People Committee ChairJustin Fisher
Board MemberElaine Holder
Board MemberAlison Hatcher
Board Member responsible for complaintsGemma Colby
Board MemberMark Newstead
Board MemberSarah Pearce
RESIDENT INFORMATION
Contact ISHA
Official contact routes for tenants, shared owners and leaseholders.
Resident enquiries
0300 131 7300The current contact page gives opening hours of Monday–Friday, 9am–4pm, excluding bank and public holidays.Tenancy enquiries
TenancyTeam@isha.co.ukRepairs and damp or mould
RepairsAndMaintenance@isha.co.ukTelephone the main number to report or follow up repairs.Repairs informationBuilding and fire safety
BuildingSafety@isha.co.ukFor structural or fire safety concerns, fire risk assessments and EWS1 enquiries.Rent and service charges
IncomeTeam@isha.co.ukTelephone 0300 131 7300, option 1, for payments and account enquiries.Leaseholders and shared owners
HomeOwnership@isha.co.ukNeighbourhood and communal areas
Neighbourhoods@isha.co.ukComplaints and feedback
complaints@isha.co.ukComplaints can also be made by telephone, online, by post or at the office.Complaints process and online formResident involvement
involvement@isha.co.ukRent account information
Rent and account guidanceThis is an information page. Contact the Income Team for help with your account.Reports and accounts
Annual reports, financial statements and strategiesRegistered office
ISHA102 Blackstock Road
London
N4 2DROpen to visitors Monday–Friday, 9am–4pm, excluding bank and public holidays.
Contact options
Contact ISHAOfficial website
www.isha.co.ukHOUSING SECTOR REPORTING
Latest on ISHA
Housing Sector reporting and analysis relating to ISHA.
ISHA reporting
Relevant Housing Sector stories and analysis will appear here as this profile develops.
COMING SOON
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resident with a story to tell?
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