HOUSING SECTOR

Jigsaw Homes Group Performance Index

An evidence-led view of how Jigsaw Homes Group performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Jigsaw Homes Group

Jigsaw Homes Group provides affordable housing across the North West and East Midlands. Its activities include rented housing, shared ownership, sheltered accommodation and supported housing, alongside repairs, neighbourhood services and help with sustaining tenancies. Jigsaw Support delivers services including homelessness prevention, domestic abuse support and community outreach.

Landlord type Not-for-profit housing association group; registered society
Registration Regulator of Social Housing: LH4345 · Registered society: 29433R
Homes owned 37,271 units across the group at 31 March 2026, including 1,547 low-cost home ownership units and 1,527 leasehold properties where the group owns the freehold.
Homes managed The accounts separately report 1,366 units managed for others at 31 March 2026. Of the group's owned properties, 587 are managed by other organisations.
Operating area North West England and the East Midlands
Regulatory grades G1 governance · V1 financial viability — judgement published 17 December 2025. Consumer grade not yet assessed.
LEADERSHIP

Senior leadership

Group Chief Executive Brian Moran
Deputy Chief Executive and Group Director of Development and People Katie Marshall
Executive Director of Finance Paul Chisnell
Group Director of Asset Management Mathew George
Group Director of Neighbourhoods & Support Donna Kelly
Group Director of Corporate Services Chris Smith
Group Company Secretary Mike Murphy
Group Chair Roli Barker
Deputy Chair Matthew Harrison
RESIDENT INFORMATION

Contact Jigsaw Homes Group

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Official website
jigsawhomes.org.uk
Customer enquiries
0300 111 1133 Alternative number: 0300 011 1144 Connect customer services: Monday–Friday, 8am–6pm.
Email
info@jigsawhomes.org.uk General enquiries, tenancy matters, rent enquiries and neighbourhood issues.
Online account and routine repairs
My Jigsaw Log in or register to access tenancy information, rent services and non-emergency repairs.
Emergency repairs
0300 111 1133 Alternatively call 0300 011 1144. These numbers also provide access to the out-of-hours emergency response.
Complaints
Complaints procedure and contact options Complaints email: complaints@jigsawhomes.org.uk
Other contact options
Contact Jigsaw Homes Group Includes office locations and information about accessible contact options.
Head office
Cavendish 249
Cavendish Street
Ashton-under-Lyne
OL6 7AT
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to Jigsaw Homes Group.

HOUSING SECTOR REPORTING

Jigsaw Homes Group reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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