HOUSING SECTOR

Keniston Housing Association Performance Index

An evidence-led view of how Keniston Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Keniston Housing Association

Keniston is a non-profit housing association providing affordable rented homes in London and the South East. Its housing includes homes for individuals and families, sheltered housing for older people and supported accommodation. It provides housing management, repairs, estate services, resident involvement and support with rent and tenancy matters.

Landlord typeNon-profit housing association and registered society
RegistrationKeniston Housing Association Limited — Regulator of Social Housing number L1965
Society number19475R — registered under the Co-operative and Community Benefit Societies Act 2014
Homes owned844 social rented units at 31 March 2026, according to the RSH Statistical Data Return. This comprises 606 general needs units, 19 Affordable Rent general needs units, 184 housing for older people units and 35 supported housing units.
Homes managed809 owned rented units directly managed by Keniston and 35 owned units managed by other organisations at 31 March 2026. No rented homes reported as managed for other owners.
Leasehold housing32 social leasehold properties reported separately at 31 March 2026, outside the 844 rented units. No shared ownership stock reported.
Accommodation typesThe small-provider return does not separately identify self-contained homes and bedspaces within the supported housing total.
Operating areaIslington, Lambeth, Southwark, Croydon, Bexley and Bromley in London, and Crawley in West Sussex
LEADERSHIP

Senior leadership and board

Chief ExecutiveJonathan Card
Director of Finance & ResourcesRuby Judt
Operations Director; complaints leadSue McDonnell
Property Services DirectorTony Coward
Chair of the BoardPeter Brown
Chair, Audit & Risk CommitteeIan Pinches
Chair, Asset & Development CommitteeMariola Viegas
Board Member; responsible for complaintsStephen Hoad
Board MemberRachel Hewett
Board MemberAndrew Pert
Board MemberMarcia Gillings
Board MemberSimon Hague
RESIDENT INFORMATION

Contact Keniston

Official contact routes for Keniston tenants and leaseholders.

Customer services
01689 889700Monday–Friday, 9am–12.30pm and 1.30pm–5pm.
General email
enquiries@kenistonha.co.uk
Repairs and maintenance
Report a repairreportingrepairs@kenistonha.co.ukInclude your address, contact details and a description of the problem. Do not use the online repair form for gas central heating repairs.
Text service
07376 617616Text REPAIR to report a routine repair. The text service can also be used to request a rent balance or a callback.
Out-of-hours emergency repairs
01689 889700Choose BAS for emergency repairs, including lift breakdowns, or Clairglow for emergency heating and hot water.Emergency repair information
If the main phone line is unavailable
Clairglow — 0800 074 8055Heating and hot water.BAS — 020 8854 8700Other emergency repairs.
MyTenancy account
MyTenancy login and registrationAccess your rent account and repair history online. Registration is checked by Keniston before login details are issued.
Complaints and feedback
Make a complaintComplaints can be made online, by telephone, email, letter or face to face.
Reports and accounts
Annual reportsFinancial statements
Office
Keniston Housing Association
13 Artington Close
Farnborough
Kent
BR6 7ULVisits are by pre-booked appointment only. Call customer services to arrange a visit.
Contact options
Contact Keniston
Official website
www.kenistonha.co.uk
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