HOUSING SECTOR

King’s Barton Housing Association Performance Index

An evidence-led view of how King’s Barton Housing Association performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About King’s Barton Housing Association

King’s Barton Housing Association (KBHA) provides affordable rented one and two bedroom homes for people aged 55 and over. Founded in August 1969, it operates in Kingswood, Staple Hill and Downend. Its services include housing management, repairs, planned improvements and estate services, with a Tenants’ Panel providing resident feedback.

Landlord typeNon-profit housing association and registered society with charitable status
Legal nameKing’s Barton Housing Association Limited
RegistrationRegulator of Social Housing number L1716
Society registration19197R — Companies House records the registered society under reference IP19197R
Homes owned147 social rented homes at 31 March 2026, according to the RSH Statistical Data Return. All are reported as general needs rented accommodation.
Homes managedAll 147 owned homes directly managed by the association at 31 March 2026. No rented homes managed for other owners or owned homes managed by other organisations were reported.
Ownership typesNo shared ownership, social leasehold or non-social rented stock reported at 31 March 2026.
Who the homes servePeople aged 55 and over. The age eligibility applies even though the RSH return classifies the stock as general needs housing.
Operating areaKingswood, Staple Hill and Downend, across South Gloucestershire and Bristol
Resident involvementTenants’ Panel meetings, site visits, consultation and feedback on services and planned works
LEADERSHIP

Management and board

The association is overseen by a Board of Management. Its July 2026 complaints report confirms the board complaints lead below. A current named Housing Manager and complete current board list could not be verified from the published information checked on 3 November 2026. Contact the office for the latest membership and management details.

Board Member Responsible for ComplaintsAmanda Jones
Senior operational roleHousing Manager — current postholder to be confirmed
Complaints officer roleCommunications and Business Support Officer; Housing Manager in their absence
RESIDENT INFORMATION

Contact King’s Barton

Official contact routes for King’s Barton Housing Association residents and applicants.

Office and resident enquiries
0117 961 1171Monday–Friday, 9am–12.30pm.
Email
info@kingsbarton.co.uk
Repairs and maintenance
Repairs reporting and responsibilitiesReport faults promptly to the office by telephone or email. Include your address, contact details and a description of the problem.
Out-of-hours emergency repairs
0117 961 1171Leave a voicemail with details of the emergency. The association says the office voicemail is checked out of hours. Contractor contacts are also provided in residents’ information packs and communal areas.If the association has not responded within a reasonable time, use the appropriate emergency contractor listed in your resident information.
Complaints, comments and compliments
Complaints information, policy and performance reportsContact the office by telephone, email, post, the website contact form or in person.
Housing applications
How to apply for a homeHomes are let through South Gloucestershire Council’s HomeChoice system and directly to applicants, in line with the association’s lettings policy.
Rent and service charges
Resident informationContact the office with questions about your rent, service charges or payment arrangements.
Tenants’ Panel
Resident involvement and Tenants’ PanelThe panel meets six times a year. Contact the Housing Manager through the office to find out more.
Reports and performance
Published annual reports and tenant satisfaction information
Contact form
Send an enquiry to King’s Barton
Office
King’s Barton Housing Association
5 Moravian Road
Kingswood
Bristol
BS15 8LY
Official website
www.kingsbarton.co.uk
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